I have a HP6735s with a CD/DVD drive that reads not or burns.

I tried all the usual channels of repair, the driver installation, Microsoft diagnostics, but still the drive is not working correctly. Help!

As you have tried all the solutions software, all that remains is the hardware failure. Since it is a laptop, contact HP technical support to replace the drive. MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

Similar Questions

  • How can I fix my CD-ROM drive or a DVD drive that is not recognized by Windows or other programs, so I can't play or access a CD or a DVD.

    How can I fix my CD-ROM drive or a DVD drive that is not recognized by Windows or other programs, so I can't play or access a CD or a DVD. Sometimes, when I click on one of the disks that it opens, but the page for the drive is empty. It also says to insert a disk, sometimes when there is a disc in the drive. How this can be fixed.

    Hi vtdubu,

    ·         Did you do changes on the computer before the show?

    Follow the steps in the article.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/kb/982116

    Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link. http://support.Microsoft.com/kb/322756

  • Removal of security icon to remove a mounted cd/dvd drive that can not be delete. also the problem with the apple driver.

    Vista Home premium

    64 bit

    HP pavilion dv4-1220us

    It happens when I went to open I tunes and he indicated a problem with the cd/dvd and then I noticed security remove the icon at the bottom of the screen, attended safe remove and it delete my CD-ROM drive mounted cd/dvd look no further and I notice this driver is part of apple who was a pilot of speed indicating this driver will remove your drive of cd/dvd rom IS NOT WORKING WITH some programs installed.  I contacted apple, we have deleted the driver and complete the process with the driver of the machine. Now, this does not take care of the security delete icon then tech apple tried to help and communicate with Microsoft or hp.

    RESTORE MY COMPUTER SEVERAL TIMES, THIS ICON IS STILL THERE.

    DOWN MY BIOS AND THE ICON IS STILL THERE.

    THIS SCANNER DRIVER AND THE ICON IS STILL THERE.

    Security delete icon States: remove TSST CORP CD/DVD TS-L633L ATA DEVICE READERS of CD-ROM/DVD-ROM if I hit remove it will remove my CD/DVD-ROM DRIVE.

    I went on my computer and click on my cd/dvd rom drive and went to properties and that's what I found below.

    1. FUJITSU MHZ2250BH G2 ATA HARD DRIVE: WENT INTO PROPERTIES TO DISPLAY DRIVERS, IT HAS A HPDSKLFT. SYS DID NOT SIGN THE OTHER TWO DRIVERS ARE THE SIGN. ENTERED DRIVERS FILE AND INSTALLED THE SIGN AND IT IS SHOWING NO SIGN, ALSO WITH HP ASSIST THIS HARD DRIVE IS DISPLAYED AS 0 FAILURE AND DISK.

    2 TSST CORP CD/DVD TS - L633L ATA DEVICE DVD/CD-ROM: ENTERED VIEW PROPERTIES PILOTS AND THIS ONE HAS THE DRIVER OF THE VEHICLE AND A DRIVER.

    At the moment I'd hide so I does not uninstall my cd/dvd drive.

    Do I need another hard drive?

    Is this something with the Bios?

    Apple has tried to help with this driver of train that I'm not sure that this problem is still with this gear or what?  This is the site about the problem to apple and the site of heavy plant driver.

    http://www.GearSoftware.com/support/drivers.php

    http://www.GearSoftware.com/wiki/index.php?title=CD/DVD_drives_disappear_after_installing_iTunes

    http://support.Apple.com/kb/TS2308

    http://www.GearSoftware.com/wiki/index.php?title=drivers:_Windows_ - _Updating, _etc, _64_bit_versions, _removing

    Hi Mamalasting,

    I'd say Hewlett-Packard to visit support website and check if they have the latest drivers for the DVD player.

    Reference:

    http://www.HP.com/#support

    Thank you, and in what concerns:
    I. Suuresh Kumar - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • I have a Mac Book Pro with a CD/DVD drive.  I want to copy a home made DVD.  Is this possible with iMovie or another application?

    I have a Mac Book Pro with a CD/DVD drive.  I want to copy a home made DVD.  Is this possible with iMovie or another application?

    Look for the hand brake.

    It is a free application which can convert your DVD to QuickTime formats.

  • My laptop has stopped communicating with my CD/DVD drive

    Why my laptop stopped communicating with my CD/DVD drive, D drive?  When I put a CD in the player it swirls, light comes on, but there is no indication on the screen. I bought an external CD/DVD drive that plugs into the USB port, but he did not see anyone.

    Hello

    Glad to know that you have addressed the issue. Your efforts to solve this problem is appreciated. Please do not hesitate to answer, in the case where you are facing in the future other problems with Windows.

  • My cd/dvd drive is still not recognized, have tried to make a sys.restore

    I recently had some problems with my registry and other places after receiving unknown virus problems. Now, I believe that this caused my componet cd/dvd not work or even be recognized. I did several restarts after uninstalling and reinstalling the drive and still is not recognized or displayed in the DEVICE MANAGER. I had several boot SYSTEM RESTORE, but to no avail. My question is, is the cd/dvd drive is no longer functional?

    My question is, is the cd/dvd drive is no longer functional?

    It is possible that the drive does more - if you have another computer, you can test the DVD drive in this computer. Also try the links below.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs:

    http://support.Microsoft.com/kb/982116

    Your CD or DVD drive cannot read or write media - Fix It:
    http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  • problem with my cd/dvd drive... pls help!

    I have windows 7 ultimate! I have problem with my hard drive! I use lg drive and all of a sudden it reads only the CD-ROM and the dvd rom no! its disturbing me a lot! pls help! Thanks in advance

    Hello

    Having too many CD/DVD programs can cause strange problems, especially if they're loading of parts of
    themselves at the start because they will be competing for resources. This does not mean that this issue has been
    caused by those, however, it's a possibility depending on which and how many you have installed.

    You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
    Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
    correctly.

    Burning at low speed, or by using the master could help. A CD/DVD cleaner might help.

    Brand of the CD or DVD drive can also be the problem. Low quality (cheap brands) are always problematic.

    CD/DVDs have a tolerance + - and your can read/write on the edge outside these discs
    tolerances. They may be delivered, but it is generally more economical to replace the disk.

    Several good info here:
    http://Club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    Notes on the troubleshooting and repair of readers of compact disks and CD-ROM Drives
    http://www.repairfaq.org/repair/F_cdfaq7.html#CDFAQ_014

    -------------------------------------------------------------

    Follow these steps to remove corruption and missing/damaged file system repair or replacement.

    Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

    sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    Then run checkdisk (chkdsk).

    How to run check disk in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    ==========================================================

    After the foregoing:

    References to Vista also apply to Windows 7.

    Step 1: Please do all the same underneath if you did some before as is often total
    a process that solves the problem.

    Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
    Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
    RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
    below.

    Then, work your way through these - don't forget the drive might be bad, could be a coward
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Try this fix manually if the Fixit 314060 does not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD or DVD drive is missing or is not recognized by Windows or other programs-
    a Mr Fixit
    http://support.Microsoft.com/kb/982116

    The DVD player does not work after installing Windows 7
    http://support.Microsoft.com/kb/975270/

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
    Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
    Setup after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
    Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
    do it right.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and the
    correct registry entries for your car.

    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
    as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
    the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry settings for your
    CD/DVD drive someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
    nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

    DevManView - free - an alternative to the standard Windows Device Manager, which displays
    all devices and their properties in flat table, instead of the tree viewer
    http://www.NirSoft.NET/utils/device_manager_view.html

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Asslam o aliakum. I have a problem with itunes 12.3.2 it is not downloaded the 10 windows and when I connect m iphone with itunes and want to update to 9.2 says please download itunes new version for ios 9.2... help me with this... How to solve this probl

    Asslam o aliakum. I have a problem with itunes 12.3.2 it is not downloaded the 10 windows and when I connect m iphone with itunes and want to update to 9.2 says please download itunes new version for ios 9.2... help me with this... How to solve this problem.

    Greetings Dani56777,

    Thank you for using communities Support from Apple!

    I understand that you run Windows 10 and you must update iTunes to the latest version so that your iPhone will be recognized when connected. I do not know if you receive an error when you try to update iTunes or not.

    If you need information on how to update iTunes, please follow the instructions in the following link.

    Download the latest version of iTunes for Windows - Apple Support

    If you receive an error or alert, you can consider removing iTunes and all of its associated components and then reinstalling fresh iTunes on your computer. That would give you the latest version of iTunes. If you need execute this process, please follow the steps described in the following article.

    Remove iTunes Control Panel and its associated components

    Use the control panel to uninstall iTunes and software components in the following order:

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    Remove and reinstall iTunes and software for Windows 7 and later versions - Apple Support components

    Have a great day!

  • of the Assembly's strong name validation failed "c:\windows\ehome\ehshell.exr". The file may have been tampered with or it was partially signed but not totally witht the

    media center ehshell.exe received the error message 205 units

    of the Assembly's strong name validation failed "c:\windows\ehome\ehshell.exr". The file may have been tampered with or has been partially registered, but not totally witht the private key

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    Hello

    I imagine the inconvenience that you have experienced, but don't worry, we are here to help solve the problem and guide you in the right direction.

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    · C:\WINDOWS\eHome\ehSched/service

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    · C:\WINDOWS\eHome\ehmsas.exe /unregServer

    · C:\WINDOWS\eHome\ehmsas.exe/regserver

    · Restart the Media Center

    Hope this helps and let us know if you need more assistance. We will be happy to help you.

  • of the Assembly's strong name validation failed "c:\windows\home\ehshell.exe". the file may have been tampered with or it was partially signed but not fully signed with the private key, what should I do?

    After I update to Windows XP SP 3 my media center has completely stopped working and it gives me following e: validation failure of strong name for the assembly 'c:\windows\home\ehshell.exe '. the file may have been tampered with or it was partially signed but not fully signed with the private key.

    What I would do.  I was grinding a lot and nothing has worked so far.

    Stone

    Please answer questions following diagnosis in a numbered list type in your very next answer (no need to quote this post):

    1. What is the full name of your application or the installed antivirus security suite and when (date about) is your subscription current expires?  What (other than Defender) anti-spyware applications are installed?  What third-party firewall (if applicable)?

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  • Have a problem with the Windows XP where he did not finish the boot.

    Have a problem with the Windows XP where he did not finish the boot. Ran remote console and @ the c: > guest tried to run chkdsk/r/p and received the error message "invaild drive. I put the drive in the argument?

    Hello Tmagic,

    Thank you for your message.  The correct format is below:
    chkdsk volume: (switches, e.g./r/p)

    example: chkdsk c: /r /p

    If these results find but cannot fix all the mistakes, you can also check with the manufacturer of your drive and possibly download a utility that will check the errors and repairs.
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    See you soon

    Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

  • I have Windows 7 with 500 GB hard drive, I have 280 GB free hard disk, but when you try Shrink partition I could get space Shrink as 36 GB only.

    I have Windows 7 with 500 GB hard drive, I have 280 GB free hard disk, but when you try Shrink partition I could get space Shrink as 36 GB only. I've defragged and tried as well... Any suggestion to get more space for the partition.

    I've hit in this partition for a long time.

    I have Windows 7 with 500 GB hard drive, I have 280 GB free hard disk, but when you try Shrink partition I could get space Shrink as 36 GB only. I've defragged and tried as well... Any suggestion to get more space for the partition.

    I've hit in this partition for a long time.

    This is due to files not movable, scattered in open spaces.  Windows Disk Manager has a few limitations... You can use a thrid party as EaseUS Partition Master Free Edition 9.2.2 freeware utility

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  • "Windows 7 Home Premium SP1 64-bit, an error message indicates" the upgrade key you have entered is for an edition of windows that does not work with Windows Anytime Upgrade.

    Tried using Windows Anytime Upgrade. Bought at Staples have product key is entered correctly. "Following instructions, accepted USA get error message says ' the upgrade key you have entered is for an edition of windows that does not work with Windows Anytime Upgrade. Enter a different upgrade key. »

    Which edition of Windows 7 is installed on the machine?

    Which edition of Windows 7 you are trying to do an Express upgrade to?

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    ---------------------

    Windows 7 Anytime Upgrade fails:

    If your getting the following: error: Windows Anytime Upgrade failed
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    = Other reasons and possible corrections.

    Windows Anytime Upgrade fails with the error:
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    http://support.Microsoft.com/kb/2658652

    If Anytime Upgrade still does not work:

    Shut down and restart your computer.

    Make sure that the Windows updates have been installed.

    Download the hotfix that contains a tool called CheckSUR, this tool will look at the package and the maintenance of records and difficulty any data corrupted, the tool is listed under kb947821 he can be found at the following link http://support.microsoft.com/?kbid=947821

    If Anytime Upgrade still does not work, turn off the user account control:

    1. go in user accounts in Control Panel

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    3. pull the slider to the level as low as possible

    4. restart the PC

    5. pass by the "Anytime Upgrade" as usual

    Try the following:

    1 disable any security software before attempting to upgrade

    2. make sure that your computer is updated (devices and applications)

    3. disconnect all external devices before installing.

    4. check your hard disk for errors:

    Click Start

    Type: CMD, according to the results, right-click CMD

    Click on "Run as Administrator"

    At the command prompt, type: chkdsk /f /r

    When you restart your system, your computer will be scanned for errors and will try to correct them.

    1. click on start, type msconfig in the search box and press ENTER.

    User account control permission

    If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

    2. in the general tab, click Selective startup.

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    4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

    5. click on OK.

    6. When you are prompted, click on restart.

    7. after the computer starts, check if the problem is resolved.

    Also run the Windows 7 Upgrade Advisor:

    http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

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    Please contact to the: www.windows7.com/getkeysupport.

    If all above fails them, install Windows 7 Service Pack 1, and then try the Express Upgrade:

    Learn how to install Windows 7 Service Pack 1 (SP1)
    http://Windows.Microsoft.com/en-us/Windows7/learn-how-to-install-Windows-7-Service-Pack-1-SP1

    If your key is not valid and you will need to change the keys, you may need to Open regedit and remove first the ProductKey value in the following registry key:
     
    HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade

  • I currently have a creative cloud with an e-mail account, however I have a behance with an e-mail account that I have had for many years (even Adobe and Behance made before part of the same group). Can I combine these two accounts into one?

    I currently have a creative cloud with an e-mail account, however I have a behance with an e-mail account that I have had for many years (even Adobe and Behance made before part of the same group). Can I combine these two accounts into one? I want to use the account that I pay cloud Creative if I can use the new portfolio feature.

    Thank you.

    This is an open forum, not Adobe support... below to connect with Adobe personnel to help

    While the forums are open 24/7 you can't contact Adobe support at any time

    Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

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    Creative cloud support (all creative cloud customer service problems)

    http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  • Since I load Acrobat Reader DC, when I try to save the document, word to PDF, the pdf file pages are cut on the width. I use Microsoft Office Word 2007 and I have no problem with the previous version of Adobe Reader. Should what settings I adjust?

    Since I load Acrobat Reader DC, when I try to save the document, word to PDF, the pdf file pages are cut on the width. I use Microsoft Office Word 2007 and I have no problem with the previous version of Adobe Reader. Should what settings I adjust?

    Hi judithl34724699,

    If you want to convert Word files to PDF with the Adobe Reader application then it is possible with the service Pack of PDF. Try to use the service on the web: https://cloud.acrobat.com/convertpdf

    Also try to use a different file type.

    Thank you

    Abhishek

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