I have a subscription to the CC and I can't install Acrobat Pro XI

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  You can download Acrobat XI Pro using this link https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html & serialize using your Adobe ID

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  Move the debate towards Adobe Creative cloud

  We have checked your account details, we see active participation of Photography Photoshop program.  Please make sure that you are connected with correct Adobe Id to Adobe.com to get it. You can check:Adobe Store | Order FAQ and your online payment

  To install Creative Cloud app - https://helpx.adobe.com/creative-cloud/help/install-apps.html, you can also Learn how to enable or disable Adobe applications from here.

  Kindly let us know in case you have further questions on your membership.

  I hope this helps.