I have acrobat XI and a work of SN, I want to switch to a new windows machine. How can I do?
I downloaded a new XI Acrobat on the new computer.
Validation screens indicate that SN is valid.
In fact, it's on the same machine. I did just replace the
hard drive.
The validation dialog box requires a SN of earlier versions that
I also have. None of the products mentioned are the ones I had.
Finally, I have the original email receipt / registration to Adobe and download
directions which included my serial number XI. Directions
having worked in the past. They do not work now.
What is going on?
m
Hi mak1006,
Because you bought 11 Acrobat Pro upgrade, during installation the Setup program will try to find the previous version of qualification you OE and if it does not find one then you prompt to enter the old serial number.
You must select Acrobat Pro 10 (as it is the product that you owned before) and enter the serial number.
The installer must recognize and continue the installation process.
Let me know if you get stuck at any point.
Kind regards
Rave
Tags: Acrobat
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