I have been in charge of membership since June 2016 and unable to use subscription
I met the problem of renewal, the transaction on June 7, 2016 is successful but the CC keep saying I need to renew the subscription. I've been in contact with representative of Adobe cat named Avinash on July 27 , which he told me that the problem would be solved in a few days with a follow-up e-mail from their team, received anything yet. Then I tried to discuss with another representative of Adobe cat named Sidi on 2 August to follow the case, he said, the problem would be solved in 24 hours and told me to wait, and I expected nothing yet decided once again! Now my trials are underway and I'm so frustrated I have been charged and that he could not use the software at all!
I tried the ' logout > restart the computer > Connect "method and his work not at all." Signed the account manager, showed that the Plan annual "expiration" then I had the recipt renewal at the same time, why this is happening? I need to use the software based on every day and now it's affecting my project timeline! It's crazy, anyone facing this problem too? I need a solution as soon as POSSIBLE!
Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
Tags: Adobe
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Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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