I have problems with Adobe Photoshop CS4 and Windows 7 32-bit Professiol.
When I open an image of the bridge, the photoshop Panel is locked on one side of the screen. The onle way I can get out of it is CTRL, alt, delete. The problem persists. I tried to uninstall Adobe and reinstall with no luck. I called Adobe and they think that there is a problem with the security system in Windows. Help, please.
Hey jrcjr,
This could be attributed to several factors such as conflicts between device drivers, applications, settings of operating system, hardware, and corrupt elements in specific files.
Basic troubleshooting
1. make sure that the computer meets the minimum requirements for Photoshop.
2. install all Windows updates. .
3 re-create the Photoshop preferences file.
Re-create the Photoshop preferences file to eliminate problems that may cause a damaged Preferences file.
To re-create the Photoshop preferences files:
2. rename the \AppData\Roaming\Adobe\Adobe Photoshop CS4\Adobe Photoshop CS4 Settings\Adobe Photoshop CS4 Prefs.psp directory Users\ [username] Adobe Photoshop CS4 Prefs.old.
3 launch Photoshop. Photoshop creates a new Adobe Photoshop CS4 Prefs.psp file.
If the problem persists, the Photoshop preferences files aren't the cause. To restore custom settings, quit Photoshop, and then delete the new Adobe Photoshop CS4 Prefs.psp file and restore the original name of the previous Adobe Photoshop CS4 Prefs.psp file.
4 restart Windows in a modified mode
See this article for reference:
Restart Windows in a modified mode (Windows 7 and Windows Vista)
http://kb2.Adobe.com/CPS/404/kb404913.html
5. create the new account administrator (Windows 7 and Vista)
Refer to this article:
Create a new local administrator account (Windows Vista)
http://kb2.Adobe.com/CPS/404/kb404912.html
If nothing helps, please contact the vendor of software for any help.
For your reference:
Fix system errors and freezes in Photoshop CS4 (Windows 7 and Vista)
http://kb2.Adobe.com/CPS/404/kb404897.html
Important note: This response contains a reference to third party World Wide Web site. Microsoft provides this information as a convenience to you. Microsoft does not control these sites and no has not tested any software or information found on these sites; Therefore, Microsoft cannot make any approach to quality, security or the ability of a software or information that are there. There are the dangers inherent in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.
Kind regards
Shinmila H - Microsoft Support
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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