I installed ccwhen 2015 Lightroom I lounch Lightroom there is a nod in the menu and nothing happens, I deleted my lightroom 5 but still nothing works, photoshop don't cc 2014 no problem.

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• I have RoboForm Lite 2.1.0 installed but everything is shaded in the toolbar, and nothing works

  I have really more details to be provided - the question defines the question

  Found this in the add comments - one and it worked for me:

  "There should be a RoboForm icon on the far right next to the home button & favourites on Firefox (NOT the menu of RoboForm - this is a different icon)." If you click on that you will be asked your online user name and password, and then the toolbar is enabled. »

  Hope that helps.

• I had to wipe my computer and thought that I had backed up my lightroom (lightroom 4). seems there is no back to the top and now I can't seem to re - install as the message catalog is not found. I can re - install?

  I had to wipe my computer and thought that I had backed up my lightroom (lightroom 4). seems there is no back to the top and now I can't seem to re - install as the message catalog is not found. I can re - install?

  Hi robbiemac1973,

  You can reinstall the Lightroom app 4 from the following link:Download Photoshop Lightroom

  However, you will need to start everything as a new catalog.

  Kind regards

  Tanuj

• I received 5 Lightroom as a gift a few months ago and cannot install it because my new computer doesn't have a CD player. Instead, I downloaded the demo and hoped I could enter a product key, but was never invited. Now, the trial has ended and I still

  I received 5 Lightroom as a gift a few months ago and cannot install it because my new computer doesn't have a CD player. Instead, I downloaded the demo and hoped I could enter a product key, but was never invited. Now, the trial has ended and I still have not been invited, just denied access. What should I do to go on the record as owning this software?

  Hi junenfante,

  Please see the download links where you can download the installer and activate the product using the serial key.

  WIN: Adobe - Lightroom: for Windows

  MAC: Adobe - Lightroom: for Macintosh

  Kind regards

  Sheena

• I recently had a new hard drive installed in my 2008 iMac. I'm trying to re - install office and the computer does not recognize my password. I tried all the passwords I can think of and nothing works and it wont let me continue

  I recently had a new hard drive installed in my 2008 iMac desktop computer, because right now I can't afford a new computer.   I am now under OS X El Capitan 10.11.4 and my password no longer works so that I can reinstall office microsoft for Mac.  I'm trying to change my password, but you must enter the old password and it does not recognize the password.  I tried every password I use and nothing works.  How can I change or get a new password?

  Reset the password.

  OS X 10.7 Lion, Mountain Lion, Yosemite 10.9 10.8, Yosemite 10.10 and 10.11 El Capitan

  Shut down the computer.

  Start the computer, and then press on and hold the command key and the R key to boot from the recovery partition.

  When you see the Apple logo, release the keys.

  Wait until the OS X Utilities window appears.

  Move the mouse pointer to the bar menu at the top of the screen, click on "Utilities" and select "Terminal".

  in the menu dropdown.

  Terminal window is displayed.

  TypeRegeditdans resetpassword and press enter on the keyboard.

  Reset Password Utility window will open.

  Leaving the Terminal.

  Select Macintosh HD, if not already.

  Select the user account in the menu popup box under "Select user account.

  Enter a new password.

  Re-enter the new password for the user.

  Enter a hint.

  Click on the Save"" button.

  Click  in the menu bar, and then select restart.

  Open a session.

  When Keychain dialog box appears, select "create new keychain".

• I tried to reinstall windows xp on my computer and I got a message < root windows > \systems32\hal.dll. I tried to use a disc of windows xp cd and nothing works for me. my pc came with windows pre-installed on it btw. can someone help me fix it

  I tried the suggestion on the error message and nothing works

  Hi Honee,

  Please, try the following.

  You must boot your PC with the XP cd-rom Setup disk, if you have
  one.

  Then, when you get to the screen with the following option appears:

  To repair a Windows XP installation using
  Recovery Console, press R.

  Then press [R] to launch the "Recovery Console".

  When confronted by a prompt asking for the administrator password - just
  Press [ENTER]

  After his start in RC - type the following command:

  Expand x:\i386\hal.dl_ c:\windows\system32\hal.dll

  (where [x] is the letter of your cd drive)

  * NB If SP3 is installed - then the command that you type must be:

  Copy c:\windows\ServicePackFiles\i386\hal.dll c:\windows\system32

  ... instead, because the files are of two different levels of review
  (versions).

  Then restart.

  I hope this helps!
  Shawn - Support Engineer - MCP, MCDST
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• I bought a new carmera and Photoshop CS4 camera Raw can not read the ARW files.  I downloaded the lateset update but still can not read how can I get this problem solved thanks

  I bought a new carmera and Photoshop CS4 camera Raw can not read the ARW files.  I downloaded the lateset update but still can not read how can I get this problem solved thanks

  Hi tonyf,.

  Greetings!

  Each device is compatible with a minimum version of camera raw.

  Here is the complete list: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

  Please check if you have this version of the camera installed which include your raw files.

  It would also be that your photoshop will not have to install this version of camera raw as its very old.

  In this case, you can convert your raw files to DNG and can use it.

  To convert the files to DNG, you must download and install the DNG Converter.

  Here is the link:

  Windows: Adobe - Adobe Camera Raw and DNG Converter: for Windows

  MAC: http://www.adobe.com/support/downloads/product.jsp?platform=Macintosh&product=106

  Concerning

  Jitendra

• I use CS5.1 and cannot open it all at once. I get the prompt to get the SC6 JAVA run-time inheritance.  I installed, but still cannot open Photoshop. Any ideas?

  I use CS5.1 and cannot open it all at once. I get the prompt to get the SC6 JAVA run-time inheritance.  I installed, but still cannot open Photoshop. Any ideas?

  Would you please install Adobe Application Manager from the link below, then try again to install the application again:

  Adobe - Adobe Application Manager: for Macintosh: Adobe Application Manager

  ~ Sarika

• The Extension installed, went to customize, the post is not there to put it on the menu bar.

  Extension installed for Evernote Web Clipper (EWC). Go to customize the menu bar. The extension is not displayed to put on the menu bar. Other extensions are displayed. Remove the extension from the DRC and reinstall it. Still can not display it. 8.1 Windows running in a 64-bit environment.

  Now, it's a problem with two buttons extension disappeared? Probably an extension 3rd screwing things cause an incompatibility. I call it "don't play well in a group" - taken from some of my report cards in elementary school in the 1950s.

  See problems using Firefox Safe Mode.

  Or you can start disabling extensions until you find which one is causing these two "buttons" to disappear. Or maybe one of us could recognize the culprit to provide a list of your installed extensions.
  Help > troubleshooting information and use "Copy to clipboard" and then paste this info to Pastebin.
  http://pastebin.Mozilla.org/
  Give us the URL of the ID after having done 'stick '.

• MacBook pro 2015 stuck in Bluetooth Setup mode after commissioning, recognizes on the keyboard and track pad. SMC reset does not work.

  My Macbook Pro 2015 stopped periodically (and now permanently discontinued) responding on keyboard and touch pad Board. This seemed to start at the same time, I got a Bluetooth headset; When I turn on the computer, he's stuck in Bluetooth Setup mode. I tried to reset the SMC, and it does not work. I don't have a Bluetooth keyboard to even try with it. Also, I can't start in safe mode. It seems completely blocked. Any help you might be able to offer would be great!

  Hello rad trp,.

  Thank you for using communities Support from Apple!

  From your post, I understand that your keyboard and trackpad on your MacBook Pro are unresponsive and now you see the Bluetooth set up screen on the computer. I also see that you tried to reset the SMC, but that doesn't seem to work because the built-in keyboard do not respond.

  I know that you do not have a bluetooth keyboard, you can connect, but you have a USB keyboard? Even a USB keyboard for a computer Windows will work. If you do, I would say connection that the keyboard and you use these keys to perform an SMC reset, but reset the PRAM as well. Instructions on both of these resets can be found in the links below if you need.

  Reset the management system (SCM) controller on your Mac - Apple Support

  OS X Yosemite: reset PRAM your computer

  See you soon!

• Windows Vista, will not let me install the software! follow-up of the steps and nothing

  I tried to solve this problem for some time now with no results, I searched online and nothing. all the programs I try to install start and acts like it will install but never finished or shows me the error message. I turned to (UAC) and nothing. tried right click and run as administrator nothing.  just finished installation fix the beta program and once again no result. even allow me to install the updates as vista service pack 1 or 2 and yes I do ensure that the programs are vista compatible. the knowledgeable answers would be apreciated thx in advance.

  This error message you get?
  The problem just started recently?

  You can try a system restore to what installs worked: http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore

  In addition, try the difficulty here: http://support.microsoft.com/mats/Program_Install_and_Uninstall

• Why if I right click on a file, there is no shipping on the menu? About 2 months ago it is a send to menu. now I can't send file. Do you have a way to fix the problem?

  About 2 months, I always use can send to menu. But, now I can't use it. Please help me. Im sorry because I'm not using English, I use Indonesian. And I'm only a junior high school student. Then maybe you don't understand what I'm saying. !

  Here is an article that will provide instructions on adding send to the Right click Context menu: http://www.vistax64.com/tutorials/148245-send-add-remove-context-menu.html.

  I hope this helps.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Problem with the executable files, nothing works anymore.

  Hi, my name is Richard and I have a problem with my computer.

  None of my executables work more, they all stop responding when I open them up (if they even offer) This includes but is not limited to, my anti-virus and malware... Makes to solve this rather difficult.

  Note: Very important: when my computer starts, (he did not before) it now opens a tab of Google Chrome instantly with the url:

  http://gangnamgame.NET/

  With Korean words... It is clearly a malware problem, I think, but I can't fix it. And she is taken care of my computer because I can't open any program apart from the basics like wordpad and my browser.

  Please, I need help. I'm under W7U.

  I've tried https://support.microsoft.com/nl-nl/kb/950505, but when I tried to enter "REG IMPORT Exe.reg" nothing happened, just a black for 0.01 seconds and then screen nothing after that.

  Do not restore points having adapted makes things much more difficult. I suggest you try this approach. You need to do it quickly because Windows can replace the backup copy of the files of the register at any time.

  You can restore your registry files manually to a previous point through the steps described below. The process is complex and requires some typing prudent . Ask a computer-savvy friend to help you if you lack experience in this field. You may reset your password to an earlier value.
  1. keep tapping F8 during the first phase of startup.
  2. select Repair from the menu.
  3 log in as administrator if you are prompted.
  4. Select repair when prompted.
  5. Select the command line in the menu.
  6. identify the correct drive letter for your Windows installation. It could be one drive other than c, but it will not X:. You do this by typing commands
  DIR C:\Win*
  Dir D:\Win*
  dir E:\Win*
  until you find the Windows folder.
  I'll call this "Q:" drive
  7 type these commands:
  CD /d Q:\windows\System32\config
  xcopy *. * Q:\MyRegBack\
  CD RegBack
  dir
  8. review the dates of the software, system, and SAM files. The files created before or after that is your problem?
  9. If they were made before the problem appeared, you can then type these commands:
  copy software / y...
  /y copy system...
  /y copy Sam...
  (the two points are part of each order)
  10. restart normally. If things don't work then you can go back by copying files from the original register of Q:\MyRegBack to Q:\Windows\System32\config.

• I need help to install my creative suite 5 in my laptop. I already purchases the program as a student in 20012 for my office, but want to use it on my lap top. Can you help me with this?

  Can you help me?

  You install exactly in the same way you did the 1st time... Put your disc in the drive, and enter your serial number when asked

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• I think to subscribe to creative cloud dc acrobat and want to trial first. I installed and tried to launch the app, and nothing happened.

  2 questions really. 1. I think to subscribe to creative cloud dc acrobat and want to trial first. I downloaded the installer and then clocked to install. Once it was finished I clicked on start application and nothing happened. I can't find where acrobat has been installed to. Any ideas? 2. I can change my computer in the future not far away and its possible that I can switch to a mac. What is the situation with me having subscribed to acrobat dc creative cloud on a pc and then move to a Mac? Sorry if sounds stupid but please understand that I may need to do.

  1 see launch Adobe Creative Cloud apps

  2. If you need Acrobat DC for windows and mac, you can buy Creative only cloud App for Acrobat Pro DC membership. For more information about pricing, see pricing and membership creative cloud plans | Adobe Creative Cloud

  Hope this will help you.

  Kind regards

  Hervé Khare