I installed Microsoft fix Center, but cannot download the troubleshooters.
I installed Microsoft Fix it Center but on all first open, when it is collecting information on my computer, I get a message "unable to download troubleshooting guides, please check your internet connection.
I looked for answers on this forum and tried the solutions proposed in the following thread:http://social.microsoft.com/Forums/en-US/fixitcenter/thread/726036bc-b281-4742-a95e-c42e2a07c920
However, these have not helped and probably because my version of windows is different from the one used by the people who provide the answers, the options I had to choose from were different from those mentioned.
i.e.
(1) Daniel Chow, to the title of point 3, says click on «Filter current log...» ', there is no option for me.
(2) the response of GlobalToolSource said to select "run as administrator" on the Compatibility tab as response to Windows Vista. Because I am running XP is not available, and the only options are systems of Windows from Windows 95 to Windows 2000. I chose Windows 2000 in each case, but it has no effect.
I am running Windows XP SP3.
I use Firefox as my browser and put it so that I have to approve any cookie that wants to put in my PC.
Firefox works perfectly. I can't blame her, and I checked my list of 'Exceptions' three times looking for any blocked cookie that seems to have something to do with Microsoft or fix it and found nothing.
Kind regards
Barry
Hello
Method 1.
You must install MSXML 6.0 download the troubleshooters.
Here is the link:
http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=993c0bcf-3bcf-4009-BE21-27e85e1857b1
Method 2.
Also I would ask you to use Internet Explorer in this case. You can also see the thread below for more help on this issue.
XP SP3 "cannot download troubleshooting guides, please check your Internet connection."
http://social.Microsoft.com/forums/en/fixitcenter/thread/7e3ee0cf-D916-4B8C-b7cd-77c704aa646a
I hope this helps.
Thank you, and in what concerns:
Visit our Microsoft answers feedback Forum and let us know what you think.
Shekhar S - Microsoft technical support.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
Tags: Windows
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