I'm having a problem with Itunes synchronization

Hello

I'll have a synchronization and backup issued upward my iPhone with iTunes in Windows 6. I use iTunes on windows 7 bit 63 and ios 9.21 12.3.2.35 on my iPhone6. Upgrade to ios 9.21 Tuesday. When I connect my phone to my pc, sync would start, but would end in step 4 "determining which applications to synchronize' with the following error message"iTunes could not backup the iPhone "iPhone" because the backup session failed. I tried to restart my phone, restarted my computer, but nothing fix it. I contacted apple support and the tech I talked to was suggested to use a 2nd test iTunes computer and my phone. I installed itunes on my windows laptop 10 and he syncd my phone backup perfectly. I was going to chalk up to an error on my Windows 7 machine until tonight, when my wife has connected his iPhone to her computer (Windows 7 643 bit even itunes version)) and she got the same error message. I have contacted apple support and spoke to a senior technician. We uninstalled iTunes, reinstalled but got the same error message. We tried can remove the lockdown folder, restart Windows and the iPhone, but still get the same message. Since my wife and I are having the same issue and iTunes works on windows 10, I think he'd be a compatibility problem between windows 7, iTunes 12.3.2.35 and ios 9.21. Has anyone experience this problem?

I have exactly the same problem. I'm on Windows 10 trying to backup my iPhone Plus 6 and my iPad Pro, which have been updated to 9,21 IOS using the latest version of iTunes. I lost 6 hours of my life trying to solve this problem. I tried what you did, leaving me frustrated. I get the same error message right "iTunes could not back up the iPhone because the backup session failed" when you try to save. The synchronization gets stuck to "determine what applications to synchronize" followed by "iTunes could not back up the iPhone because the backup session failed". The only thing to do is to try to backup with my laptop which didn't leave a lot of hard drive space. I have an iPhone of 128 GB 6 Plus and pro with close to 100 GB to 128 GB iPad deposited in each it backup in a different computer is a pain. Even with the backup to iCloud.

This must be a conflict with 9.21 IOS and iTunes 12.3.2.35. iTunes does not even recognize that I have updated to 9,21 on my iPhone and iPad and queries to update. Hope Apple finds a solution to this problem as soon as possible.

Tags: iTunes

Similar Questions

  • Problems with iTunes sync - Equium A200-1v0

    Hello

    wonder if someone could help with this?

    I have trouble to synchronize my Toshiba Equium A200-1v0 with my iphone in itunes.
    The laptop worked well with an ipod for years are, however, have no joy with the iphone.

    Someone suggested that my drivers may need to be updated.
    How can I find the specific drivers needed?
    Anyone else had a similar problem with itunes?

    Thank you

    Why do you want to update the driver for laptop?
    This has nothing to do with the laptop.
    I guess that this is related to the Apple software and I recommend to reinstall this kind of things together.

    I had also some problems with the iTunes software. I put like that, but I need to synchronize the files with my iphone and I had to reinstall it many times to make it work.

  • Problems with iTunes re-Setup - "there is a problem with this Windows Installer package"

    I tried to re - install iTunes with the latest version because I had received an "error 7" message instead of iTunes. You had covered the steps to uninstall and reinstall iTunes by removing iTunes, Quicktime, and other applications on my computer. I had uninstalled iTunes and Quicktime, but when I tried to uninstall the Apple software update, I get the following error message:

    "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your supplier of staff or the package of support ".

    How am I supposed to fix my problem with iTunes, so I can download music if I couldn't uninstall programs I need to uninstall? Can I try reinstalling iTunes at the moment? Please let me know what I can or can't do.

    Specific file names are mentioned in the error messages?

    Here is the standard advice for dealing with problems of installation of iTunes.  Because you are having trouble to uninstall one or more of these applications, you must use Windows Installer Cleanup mentioned below or Free Revo Uninstaller to uninstall applications difficult.

    Caution: Cleanup utility Windows Uninstaller has been removed from Microsoft download servers because sometimes it seems more removed he was supposed to (I believe this was linked to Office uninstall).  You can still get Windows Installer Cleanup here--> http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html utility if you use it, you must create a restore point from the system first (or back up the registry with C:\WINDOWS\ERUNT).  An image full disc would be safer if you have this ability.

    If these steps do not help, ask for help in the Apple forum: https://discussions.apple.com/community/itunes/itunes_for_windows?view=discussions&tagSet=1234#/
    *****************************

    Have you tried completely removing all software related to iTunes and files, allowing you to perform a "clean installation" of iTunes? It comes to my technique proposed, taken from the article in Support of Apple HT1926.

    Go to control panel > Add/Remove programs
    Remove these applications:
    1 Apple Software Update
    2. Apple Mobile Device Support
    3 Hello
    4 iPod for Windows (this may or may not exist, be it, it is not necessary, then we can remove it)
    5 iTunes
    6 QuickTime

    Open my computer > C: > Program Files
    Delete this files (if present)
    1 iPod
    2 iTunes
    3 QuickTime

    Empty your temp directory:
    Open my computer > C: > Documents & Settings > username > Local Settings and delete the contents of the folder called "Temp".

    If you don't see the local settings, enable hidden files:
    Tools > Folder Options > view tab
    Select Show Hidden Files & folder, and then click OK

    Once this file is empty, restart the computer

    Download & install the Windows Installer Cleanup utility:
    http://support.Microsoft.com/kb/290301/
    Launch the utility: start > programs > Windows Installer Clean Up
    Select one of the applications mentioned above and click on remove

    Restart the computer
    Download & reinstall iTunes from here: http://www.apple.com/itunes/download/

  • Problems with itunes and can not locate network %APPDATA%/

    I'm having a problem with trying to download itunes 10 because he repeats to me he couldn't locate network %APPDATA%/ when he tries to install quicktime with itunes 10 Installer. I can install quicktime very well, but even this will not fix the itunes 10 installation problems.

    I had installed on my computer since then two games and work very well. The other could not install correctly, but the appdata question had nothing to do with it.

    I use windows vista Basic.

    Hello

    Follow the information from apple to the link below

    Remove and reinstall iTunes, QuickTime, and other software components for Windows Vista or Windows 7

    http://support.Apple.com/kb/HT1923

    and or ask for their support of itunes

    http://www.Apple.com/support/iTunes/

    Also try the discussions of apple itunes

    http://discussions.Apple.com/category.jspa?categoryID=149

  • problem with itunes

    I'm having a problem downloadng itunes. I downloaded, only once and he ran very well, then I had a sort of conflict on my upper and lower registers, so I had to disappear.  Since then I can not uninstall the hello file because he inherited the security of its ' file parent, I couldn't delete the same file as administrator.  I was able to delete Hello once, but although I could completely remove itunes and such quickplay suggested by Mircosoft, completely remove all supported files when I reinstalled itunes an error box comes back, records you need to burn CDs are missing. I would appreciate help with this situation.

    Hi Alarmtech4me,

    See the article next to the Apple Web site about problems installing with iTunes:

    http://support.Apple.com/kb/HT1926?viewlocale=en_US

    I hope this helps!

    Debra
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • my iphone 6 is not the Japan but still having a problem with his camera shttuer. sound is not being muted when the phone is silent. Help!

    my iphone 6 is not the Japan but still having a problem with his camera shttuer. sound is not being muted when the phone is silent. Help!

    The Japan is by far the only country where the shutter is forced to be on

  • I'm having a problem with the pictures on some pagies partially of fully duplacating other tiles nearby. Only occurs with Firefox.

    I'm having a problem with the photos on some pages partially to duplicate completely other tiles nearby. Only occurs with Firefox. The thumbnails are refreshed when I move the cursor over them, but again distort when you scroll the page. I have a few images, but cannot up-load them on this page of support for some reason any. Maybe I can email you if you need?

    Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

    • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
    • Do NOT click on the reset button on the startup window Mode safe

    You can check the preferences of network.http. * on the topic: config page and make sure that they have the default value.
    You can restore the default user set prefs ("BOLD") via the context menu.

  • Having a problem with loading in the combustion chamber

    Hello

    I'm having a small problem I could use help with. I'm not really sure what's going on, but I'm having a problem with one of the pages of my site does not when you try to view the page in Firefox. But if I loaded this page in Safari or Chrome, it loads very well.

    Here is the URL of the page to take a look:
    Specific link removed by moderator display ~ J99 < sitename >.com/top-10/top...services/

    No idea why this might be happening or how to fix it? I don't know if it's just my computer, or if others have the same problem.

    Thanks in advance,

    Mike

    There's two of us have confirmed the page will load so I deleted the link to display as it could be construed as advertising.

    P.S. Note only forum content in the resolved threads is now indexed by search engines.

    (Last updated: February 14, 2015 08:45 CEST)

    Solved the locked thread now ~ J99

  • I have an older version of Firefox 3.6.6 I think I'm having a problem with one of the websites that I sign. Is it possible to upgrade to the latest version

    I have an older version of Firefox 3.6.6 I think I'm having a problem with one of the websites that I sign. Is it possible to upgrade to the latest version. Without losing all my favorites and the saved passwords?

    Yes, see this article:

    After:

  • I'm having a problem with the FireFox browser. I have attached two files that describe the problem. I have marked their A &amp; B. A is the way it should lo

    I'm having a problem with the FireFox browser. I have attached two files that describe the problem. I have marked their A & B. A is how it should look like and B what happens once I have, I opened several tabs. I can get it back to normal if I click VIEW, click Customize. When the window customize appears that Firefox returns to its normal state. I have to click on the done button and go back to what I did. I tried to reset FireFox back to the default settings, but that has not fixed the problem.
    It started happening a month. Is there a way I can fix this? Thanks for your help. I don't know how to fix my 2 attachments that shows the problem I'm having.
    [email address removed to protect your privacy and security]

    Try disabling hardware acceleration in Firefox.

  • having display problems with my macbook air, first version of 2015. When I turn on my macbook, after boarding the password, then press on enter three lines (not really they look more like flashes coming from the top of the screen appear) in

    having display problems with my macbook air, first version of 2015. When I turn on my macbook, after boarding the password, then press on enter three lines (not really they look more like flashes coming from the top of the screen appear) in the colors Blue, green and red.

    also when I turn off my laptop just until the display on the top of the screen that is 2 and a half inch thick green line appears and goes about a second.

    help someone?

    Thank you

    Howdy Yaser of zoysia,

    It seems that your screen displays some graphical anomalies when you connect to your user name. I would use these troubleshooting steps in the following article on the resolution of screens:

    Restart your Mac in safe mode to reset the default display resolution.

    If booting safe mode doesn't resolve the problem, reset your Mac NVRAM and SMC to reset the video ports on your Mac to their default values.

    From: get help with graphics issues on external displays connected to your Mac.

    Thank you for using communities of Apple Support.

  • Problem with iTunes gel preferences and other issues.

    I don't know why, but the week last iTunes randomly decided to not work: whenever I try to open the preferences panel it hangs and release only randomly after a few minutes only to freeze again when I change the tabs. Also, all devices that I connect so that open freezes iTunes, yet once it thaws in itself rarely after waiting an hour or more but crashes again soon after.

    I tried everything short of wiping the disk and start from scratch (not an option to be honest): followed every single link help I found on Apple's site, used several malware scanner, defragmented, made several clean install iTunes and its components.

    I'm on an ASUS N53SV win 10, latest version, all the updated drivers. I don't really know what else remains.

    For general advice, see troubleshooting problems with iTunes for Windows updates.

    The steps described in the second case are a guide to remove everything related to iTunes and then rebuild what is often a good starting point, unless the symptoms indicate a more specific approach.

    Review the other boxes and other support documents list to the bottom of the page, in case one of them applies.

    More information area has direct links with the current and recent buildings if you have problems to download, must revert to an older version or want to try the version of iTunes for Windows (64-bit-for old video cards) as a workaround for problems with installation or operation, or compatibility with QuickTime software or a third party.

    Backups of your library and device should be affected by these measures but there are links to backup and recovery advice there.

    TT2

  • I keep having a problem with this error message. Firefox is already running but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system. I've tried everything.

    I keep having a problem with this error message. Firefox is already running but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system. I tried everything the internet suggested but it continues to wreak havoc... Help, please... John.I cannot give other details that it has become very annoying

    See "hang out":

  • Having a problem with payment or purchase of an online number

    Having a problem with payment or purchase of an online number

    Help me to try to have Skype on my cell phone now, thank you very much

  • Apple support has been unable to solve my problem with iTunes not responding do not. He started all of a sudden. A few weeks after I've upgraded to Windows 10. Reinstalles/uninstalled iTunes and nothing. Now, I can't even Apple support for help.

    All the sudden, iTunes has stopped responding. I click top and nothing. I spent over an hour with a Senior Engineer at Apple's Support, which does not give me a ticket number so now Apple can't even find the person I talked to. This person had to remember and it's been 2 weeks. I called Apple back Support and since they can't find a ticket number they told me that I have to wait until this person reminds me. This engineer had me remove and reinstall iTunes with all the other components that go with it, I run it as administrator, pretty much did all the troubleshooting I had done on my own. I have now to sit and wait, hoping that this senior engineer at Apple called me back. It's poor and poor support for iTunes. If anyone has any advice, please share.

    Thank you

    These can be things that you've already tried. Despite this, it might be interesting to try again. As another poster has said recently, though for another problem, "20th try was the charm.

    For general advice, see troubleshooting problems with iTunes for Windows updates.

    The steps described in the second case are a guide to remove everything related to iTunes and then rebuild what is often a good starting point, unless the symptoms indicate a more specific approach.

    Review the other boxes and other support documents list to the bottom of the page, in case one of them applies.

    More information area has direct links with the current and recent buildings if you have problems to download, must revert to an older version or want to try the version of iTunes for Windows (64-bit-for old video cards) as a workaround for problems with installation or operation, or compatibility with QuickTime software or a third party.

    Backups of your library and device should be affected by these measures but there are links to backup and recovery advice there.

    TT2

Maybe you are looking for

  • Photos and phone memory

    If my pictures are on iCloud I can delete pictures on my phone? My phone displays I have space but my photos/camera says full so to take new photos, I am removing a bit just to take more. I'm confused why.

  • VIsta OS in the new computer portable HARD drive - how?

    I inherited computer hp laptop pavilion dv 2000.  HARD drive failed and I intend to replace.  I have not the original OS software disks-how can I get this thing going?  It is Vista home

  • The game I played request now that I log in as administrator and update and upgrade fails

    * O.T. > Winddows 7 Two issues have appeared recently. One: the game I played (solo, not online) now the queries that I log in as an administrator. I am the administrator! Two: Despite many attempts to download updates and upgrade to Windows 10, noth

  • Problem: How to listen to a button in all applications?

    Can we create a blackeberry app that listens to the presses for all blackberry applications? I've implemented KeyListener in one of my classes. But its market not only for key presses in my application. It does not work for keys in other applications

  • T60 WinXP - how burn you a second set of recovery media?

    When I got to my T60, I tried to burn a recovery CD game.   Unfortunately, I ran out of media before completing any of the value and cancelled the it. It seems that our friends at Microsoft have blocked me to burn a recovery CD second and complete se