I'm not able to access the help and support on my xp based computer.

I have Windows XP Home Edition. I deleted some old programs using Add / Remove button in the control settings.  Also installed an antivirus program.  I noticed that the I help support button is unresponsive and I'm not able to access the system restore.  How can I solve this problem?

Hello

1. have you made changes on the computer recently?
2. what happens when you run the system restore?

Method 1.
Let us first start the sfc scan and check if there are any file system corruption.
a. to do this, click Start, click programs, accessories principally made, right click Guest and then click Run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.
b. type the following command and press ENTER:
sfc/scannow
The sfc/scannow command. analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.
 
More information on SFC scan found in this document:
Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)
http://support.Microsoft.com/kb/310747

Method 2.
If the problem persists, then create a new user profile and then copy your current users assigning to this profile. For more information, see:
How to create and configure user accounts in Windows XP
http://support.Microsoft.com/kb/279783

How to copy data from a corrupted to a new profile in Windows XP user profile
http://support.Microsoft.com/kb/811151

How to recover damaged Windows XP user profile
http://support.Microsoft.com/kb/555473

I hope this helps.

Tags: Windows

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    • Your adapter (USB) wireless universal serial bus problems that are related to the USB bus.
    • Your Internet is a DSL connection that uses a Point to support the Ethernet (PPPoE) authentication.

    I know you don't actually lose your connection, but move to make changes to the settings recommended on the article and see if it helps. If it is not the case, change it back to the original settings.

    Here is the complete article, please measures and additional information
    http://support.Microsoft.com/kb/814080

    It will be useful,
    Thank you
    Martin
    Microsoft Answers Support Engineer
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