I'm subscribed to Echosign two days ago, then I bought Acrobat DC yesterday, not knowing that Acrobat DC would allow electronic signatures, Echosign is unnecessary, how can I get refund?

What is zero direct service from Adobe?  I bought Acrobat DC yesterday, and the support page shows that I should have 90 days of support chat, but I have none.  I can't get support on the forums, which can take days, and I need help now.  Really sucks.

Here are my questions:

1. I bought Echosign three days because I needed a way to get documents signed to my clients.  I had Acrobat XI in time.  I have updated Acrobat this night there, and the next day it stopped working. I uninstalled and reinstalled several times, but nothing has worked, and there is no support to fix it.

2. If I had to buy Acrobat Pro DC.  I started to use to create shapes, but concluded that there is no way to send the forms within the DC.  It is supposed to be a tool of 'Send for Signature', but there is none in the application.  I posted several messages on these forums, but have had no response/help.  I lose a lot of work because I can't do the things, the application is supposed to do!  And there is no support to help me.

3. now that I know that Acrobat DC allows me to send to the signature without Echosign, I want a refund for Echosign because I don't need.  But, of course, I can not in favor of that either.

Hi Kelly,

Please join via chat to our customer support team to obtain a refund at the: http://adobe.ly/1d3k3a5

Kind regards

Rave

Tags: Adobe Sign

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