Three days ago, I've been accused creative cloud without my knowledge. How can I get refund?
Three days ago, I had the annual subscription without any previous communication.
I did the one year subscription but I didn't want any renewal.
I'm at the Bank to be sugested to manage as a fraud operation.
I don't see anyway to get in touch with Adobe.
I am amazed that I have to enter a public forum to handle this delicate situation.
I hope someone can get in touch with me until I return the my Bank to declare that Adobe has charged my credit card without my consent
JAvier
Hello
You will need to contact support by calling/chat for this request.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Kind regards
Sheena
Tags: Adobe
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I have creative cloud for photographers. How can I get Lightroom CC?
I have LR 5 CP. It will update to LR CC or what I need to do something to get it?
It should update automatically, but it takes a while to get all the update servers world-wide. Be patient, he'll get there eventually.
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Can I share all my photos in high resolution in Lightroom with other people who have creative cloud? If yes how can I do this? Is there a maximum amount of space that I can use? Others can add photos to the same place?
Hi alexn,.
If your subscription includes Mobile with Lightroom, you can create collections to synchronize the images needed and to make this collection public so that others can see these images although will not images high resolution.
Intelligent previews of these images will be synchronized.
Check this link for the tutorial:
Collections «Julieanne Kost's Blog»
You can also check out the tutorial to get started with Lightroom Mobile first:
Get started with Lightroom for mobile
How to start using Lightroom on mobile | Adobe Photoshop Lightroom CC tutorials
Although others may not add their photos in your collections.
And this can be done if you have the creative cloud subscription which includes Mobile with Lightroom.
Kind regards
Claes
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I am a teacher and my creative cloud to expire. How can I renew, I also changed universities.
Please help.
You subscription Cloud should renew automatically, at regular price why my monthly payment of student raised? Adobe Community
HOWEVER... If you used your old University e-mail address, I don't think that you will be able to access your subscription
Get a new subscription
Adobe in education... Start here https://creative.adobe.com/join/edu
Educational https://creative.adobe.com/plans?plan=edu
FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html
When you purchase a subscription to education, the terms you "click to accept" should be clear about the first/last years
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http://www.Adobe.com/products/creativecloud/students.edu.html
http://www.Adobe.com/education/students/student-eligibility-Guide.edu.html
Redemption Code https://creative.adobe.com/educard
Proof of ID http://www.adobe.com/store/au_edu/academic_id.html
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I bought annual creative cloud and improved computer how can I download to new computer
I bought annual creative cloud and improved computer how can I download to new computer
Download/install the desktop application, connect and install applications subscription.
Creative cloud to desktop
https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.htmlSign out, sign in | Creative office cloud app
http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.htmlInstall, update, or uninstall applications
http://helpx.Adobe.com/creative-cloud/help/install-apps.html -
4 days ago, I thought I was getting an update as I would like, get the update of WINDOWS 8 - BAD? 1: I know that I have installed DVD and I need the procedure to use to eject. AND 2nd, how to get back my WINDOWS 7? Just get original CD input and follow directions? Of course, this brings back us to question 1.
Thanks Ya'll,
Garry
Hello
1. What is the problem you're having with Windows 8?
2. which type of installation you did (upgrade or clean installation)?
3. What is the number of brand and model of the computer?Follow him below Microsoft article and check if it helps.
Start the computer from a disk to install Windows 7 or USB flash drive: http://windows.microsoft.com/en-US/windows7/Start-your-computer-from-a-Windows-7-installation-disc-or-USB-flash-drive
Installation and reinstallation of Windows 7: http://windows.microsoft.com/en-US/windows7/Installing-and-reinstalling-Windows-7
Note: you will lose data and applications and you may need to reinstall the applications. Be sure to back up data that you want to keep before you begin.
Note: there are two options to choose during the installation process of Windows 7:
Upgrade. This option replaces your current version of Windows with Windows 7 and keep your files, settings and programs on your computer.
Custom. This option replaces your current version of Windows with Windows 7, but does not keep your files, settings and programs. It is sometimes referred to as a new installation for this reason.
Note: to eject the DVD
You may need to press button on the front of the disk to eject -
What is zero direct service from Adobe? I bought Acrobat DC yesterday, and the support page shows that I should have 90 days of support chat, but I have none. I can't get support on the forums, which can take days, and I need help now. Really sucks.
Here are my questions:
1. I bought Echosign three days because I needed a way to get documents signed to my clients. I had Acrobat XI in time. I have updated Acrobat this night there, and the next day it stopped working. I uninstalled and reinstalled several times, but nothing has worked, and there is no support to fix it.
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3. now that I know that Acrobat DC allows me to send to the signature without Echosign, I want a refund for Echosign because I don't need. But, of course, I can not in favor of that either.
Hi Kelly,
Please join via chat to our customer support team to obtain a refund at the: http://adobe.ly/1d3k3a5
Kind regards
Rave
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Hi everyone I am trying to figure out how I can stop a cancellation on my creative cloud account and continue with my payments, but I can't understand it alone. Can someone help me?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
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I just bought creative cloud 24.99 now, how can I edit a pdf file?
Help me to edit a pdf, that he keeps asking to connect and nothing
Acrobat DC is also included in Creative Cloud.You will have to install & activate it.
Concerning
Stéphane
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I need to transfer the subscription Creative cloud to another account - how can I do this?
I bought the subscription under my account, but it will actually be used by someone else, so I need to transfer the subscription to another account.
Thank you in advance for your help!
Hi Amanda,.
There's no option to transfer the license of an Adobe Id, to another.
You want to cancel current subscription and then buy a new one under the Adobe Id of the user.
Please see the link below for cancellation:
Cancel your membership creative cloud
Kind regards
Sheena
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my creative cloud is frozen. How can I force close?
I installed the new version of Muse and was trying to remove my office. Now, my creative cloud icon is frozen... try to remove the old version of Muse. Help, please!
Phosha, please follow the steps mentioned in: download, install, update or uninstall applications
I hope this helps.
Atul_Saini
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Creative cloud icon is grey, I can't get updates
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A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
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What should I do to solve this problem and get the downloaded Media Encoder. I clicked on the link "More" in the download of creative cloud utility and that is what is returned to me.
Exit code: 6
Please see specific errors below for troubleshooting. For example, the ERROR:
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 2 error (s)
-Payload: Package redistributable Microsoft Visual C++ 2012 (x 64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20}.
ERROR: third charge useful Installer vcredist_x64.exe failed with exit code: 2147942750
ERROR: Failure of the Package redistributable Microsoft Visual C++ 2012 (x 64) to repair. Please try to fix it by double-clicking the executable file to "C:\Users\TLUTTR~1\AppData\Local\Temp\{5CBDA4AA-FE6D-411F-8EF3-A4B3A625BC9D}\AdobeMediaEn Media Encoder CC VC 2012 Redist (x 64) 2014\payloads\Microsoft coder_8_LS20\Adobe \vcredist_x64.exe ', or download and install the 2012 Microsoft Visual C++ Redistributable Package last (x 64) Microsoft Web site - www.microsoft.com
-------------------------------------------------------------------------------------
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
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Hotmail has been emailing without my knowledge, how can I solve?
Hey I use my hotmail account to apply for a job. The only problem is that I received an e-mail market back someone I contacted indicating that my account had sent spam. They are not happy and I don't.
Help, please.
Hello
Proceed to a very thorough check for malware and then change your password by e-mail.
It is possible for a person to send the email that 'seems' to be of your
account but that is not really - called "Spoofing." That means its 'Possible' emails
were not really you, although they may have your contact list. Have someone
who receives the e-mails to check the header to see where he is actually sent by and
NOT only the answer to the address.How to read the message headers
http://www.high-speed-Internet-Access-Guide.com/articles/email-headers.htmlE-mail spoofing
http://en.Wikipedia.org/wiki/E-mail_spoofingE-mail spoofing and Phishing
http://www.mailsbroadcast.com/email.broadcast.FAQ/46.email.spoofing.htmUnderstanding E-mail Spoofing
http://www.windowsecurity.com/articles/email-spoofing.htmlFraudulent emails (false)
http://pages.eBay.com/education/spooftutorial/Google search - email Spoofing
http://www.Google.com/search?hl=en&EI=FB1nS9DiNo7CsQPNhKGdAw&SA=X&Oi=spell&resnum=0&CT=result&CD=1&ved=0CAgQBSgA&q=email+spoofing&spell=1=============================================
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeRun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htmMicrosoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
RUN AS ADMINEnter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
=======================================
Answers is a peer group supported and unfortunately has no real influence on Hotmail.
HotMail has its own Forums, so you can ask your questions there.
Windows Live Solution Center - HotMail - HotMail Forums Solutions
http://windowslivehelp.com/Hotmail - Forums
http://windowslivehelp.com/forums.aspx?ProductID=1Hotmail - Solutions
http://windowslivehelp.com/solutions.aspx?ProductID=1How to contact Windows Live Hotmail Support
http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htmWindows Live Hotmail Top issues and Support information
http://support.Microsoft.com/kb/316659/en-usCompromised account - access unauthorized account - how to recover your account
http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41Hotmail hacked? Take these steps
http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspxI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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That's right - I bought the toshiba laptop 3 years NEVR REGISTRANT so COULD NOT GET FREE UPGRADE to WINDOWS 7 - SO I USED a PIRATED ONE, BUT I don't GET ALL UPDATES - IF I HAVE PROBLEMS. PLEASE ADVISE STEVE
You can buy a genuine license for the edition you have and convert into a genuine license:
Update of prices:
http://www.microsoftstore.com/store/msstore/HTML/pbPage.Windows_Upgrade_Matrix
Click Start, right click on computer
Click on properties
Scroll down to the Windows Activation
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