I need to get the program "AdobePreiereProFamily6mul so I can install my purchased product.»  Thank you.

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  I currently have CS5 on my mac pro book. I just bought an i mac 21 "and you want to download my CS5 on my new imac, and then update the % of CS. How can I do this? Thank you

  Hi Robing12544083,

  Please visit: https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

  Compatibility: Adobe - Creative Suite 5 Master Collection: System requirements

  I hope this helps.

  Concerning

  Megha Rawat

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• I paid and downloaded pro adobe acrobat but it turns out that its an upgrade, so I'm stuck. I need help to know how to get the program that I really need.

  Very frustrated, I can't speak to someone for this sort. Any help would be very appropriate.

  We were given the link of our designers and it's just an upgrade and when I came to install it request the previous version serial No.. We have not all previous versions, we cannot go past this stage.

  Is there a contact center that I can talk to?

  Thank you

  Amanda

  Hi Sally,

  I recommend you contact customer service regarding this issue.

  Kind regards

  Rahul Tyagi

• Get the program "not responding" error message

  get the program does not

  Hey jessejender

  Well, this may be due to 2 things:

  1. you don't have enough RAM to run all the processes on your system, you must add more RAM.

  2. you have viruses or worms currently running on your system, you will need to install a program antivirus or scan your system with the MRT (windows malware removal tool), to run it, open the system32 directory in the windows folder, then search for MRT, first, run a quick scan, if you find something, then you should run a full system scan and it may take some time. Note: It is recommended if you have updated the tool before running it.

  Hope it is helpful