I ordered photoshop for mac but got Windows, how do I change the order?
I have ordered mac photoshop and chosen but had windows on the order sheet, how can I change the order? If I download it on my mac?
Hi Emily,.
Please check the link for platform swap: order product. Platform, language swap
Please contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you cannot use the chat nicely option, try the steps mentioned below.
- Try a different browser.
- Clear cookies and cache
If you are still not able to discuss, good response with the below mentioned information.
- OS version:
- Browser version:
Thank you
Atul Saini
Tags: Adobe
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Adobe has an email address? I bought the wrong OS I need Mac but got Windows
Adobe has an email address? I bought the wrong OS I need Mac but got Windows
Please see return, cancel or Exchange an order - Adobe
http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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I downloaded Adobe Creative Cloud in Dutch, but I need the version of English in the school... How can I change the language?
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Cloud of swap language http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html
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Recently, I switched from PC to Mac. On my PC, I got the Adobe Creative Suite Design & Web Premium (academic edition) CS6. I bought the product through my school and have two installation CD, for Windows and Mac.
I try now to download this product on my new Macbook, but do not have a hard drive. When I check my saved items, it says that I have the Creative Suite CS6, but under the platform, he said "Winner" and serial number is for Windows product. Of course, this won't work for my Mac OS.
So my question is, how do I get the serial number of the installation CD Mac OS with no disk drive? I guess that the numbers are different because when I put the Windows product number in the install window on my Mac, it does not work.
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You use this procedure to share your serial number CS6 win to Mac CS6.
Exchange a product Adobe of a different version of the language or platform
Download the Installer application download Adobe Creative Suite 6
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All pages of the Adobe Web site on my desk are in English, which is my native language. For some reason, on my laptop, all pages display Adobe Web site are coming in French. Now I can read and understand most of them, but I don't want to download the French of the CC version to my laptop. How can I change display from Adobe Web site pages so I can see the English version and then you download the English version of the creative cloud on my laptop. The portable version will be my second "authorized" version, so how can I download it without having to pay for it?
Change language of the adobe.com website - https://forums.adobe.com/thread/1999693
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Hi, how can I change the language in photoshop
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Hello
Please see the link below for more information:
FAQ: How can I change the language that appears in my creative cloud app?
I hope that answers your query!
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I bought Photoshop element 14, but got the version of Windows, not Mac I wanted. Is it possible to change? I have not yet downloaded. And is it possible to contact Adobe to have an answer?
You will need to contact support by calling/chat for this request.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
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Hello
I bought 12 Photoshop elements online.
I use a Mac but got a serial number for windows.
Would you please provide me with a serial number Mac please.
Your support is much appreciated.
Kind regards
Katrina
The serial number for Photoshop Elements must be valid for PC and Mac. PSE is one of the few applications that allows the same license for different platforms.
You must contact Adobe Support by chat or phone when you have the serial number and activation problems.
Here are some links to help get in touch:
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How to change the language of Photoshop elements - YouTube
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
- Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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I have a problem I bought the collection master in 2012 for Mac just got a new computer with Windows 10 and I do not know how to download and install master collection on my new computer, can someone help me?
Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
- Captivate: 8 | 7 | 6 | 5.5, 5 | 1
- Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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I bought the last 13 items for download, but I clicked on the link Windows by mistake when I bought it, I own a Mac, how can I change the Mac platform? The Adobe site seems to indicate that it automatically detect that I own a Mac and change the platform, what then? I can't find anything (probably to the search in the wrong place) on Returns or cancel my order. Any suggestion would be great, thanks.
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)
Get help with orders, refunds and exchanges (non - CC)
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I have photoshop cs6 for mac, but I would like to make one of my 2 seats installed on my PC, how I'd get another serial number as this one is just for mac?
Hi Matthew,
Perpetual products that use serial numbers are platform specific. You will not be able to use the same serial number on a windows machine.
To use Photoshop on Windows and Mac, you will need to opt for a creative cloud subscription.
Please post on the Adobe Forums
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recently purchased Acrobat Pro for Mac, but who also want to put it on a PC. There are several places so I can do this and I can use it on both Mac and PC? I don't think I can ask my boss to spend another $485 so I may have to go with another drive, if I can't use it on multiple systems.
A version bought the current version (Acrobat DC Pro) can be exchanged, so you should be able to run on Windows or Mac. But never both. You can then run it on two machines for your own personal use (do not share).
A subscription version can be installed on two computers. Windows or Mac. For a person.
More complex arrangements are pointing to a need for volume licenses.
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I am trying to download the free trial for Mac, but it says that my system is no longer supported. Currently, my mac runs on 10.8.5 version but it seems impossible to update the mac. Someone knows how to fix this?
Hi elizabethg,.
Photoshop CC 2015 would require minimum Mac OS 10.9, therefor you can maximum download the trial version of Photoshop CC 2014 which is compatible with the version of Mac OS you have.
Download link: direct download links of Adobe CC 2014: Creative Cloud 2014 Release. ProDesignTools
We will also recommend you use Photoshop CS6 trial, because if in case you want to buy the trial then its available through the third party dealer as a standalone application.
Download Creative Suite 6 applications
Kind regards
Mohit
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Someone at - it advice on how to open Photoshop CS5 for Mac. Is no longer able to open the program. Just get the emblem of blue PS and the message "unable to load actions because an end of life unexpected has been met. Could not initialize Photoshop because the preferences file was invalid (it has been deleted). "I tried to reinstall the program from the original disc. Is this a problem with the operating system? Thanks for any idea.
Now try control-alt-shift key (Ctrl-alt-shift on Windows) and start Photoshop. An option button will open and opt for delete the settings file - see if that helps any.
Terri
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