I ordered the Sony Movie Studio Platinum Suite 12 09/09/2013 and I have not yet received it.

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  Pavilion dv6 - 7043cl, after winning 10 anniversary update, stop now with "...". a no longer works... "message systematically when I run Sony Movie Studio Platinum 12;  the stop and the message arrive at the time when the application starts, the screen 'welcome. '  It makes the app totally useless - and 5 sessions with the support of Microsoft, 2 of them with level 2 technicians, have not found the answer after more than 12 hours of conversation and many relocations to win 10 and Movie Studio Platinum 12, among other complex of measures which have tried and failed.  The program worked perfectly before the big anniversary update, which is the only difference that I can find which could explain the new stop and the error message.  Support of MAGIX (who took over Sony Vegas software line recently) reported that they were not able to reproduce the problem, but have received a report of a person havaing to reinstall an earlier version of Windows 10 (before the anniversary version) to solve a problem installing with Movie Studio Platinum.  Microsoft has promised to help the resettlement of the earlier version of win 10, for which I have no control points, so I don't know if this will help. Question: it would be useful that I heard speak of someone else for the same problem with Movie Studio Platinum 12 and win 10 anniversary update (later after all 12 Sept.)    

  While is not a user of HP Pc (I'm on a Sony Vaio) I get the same problem after the big W10 update (from 2 or 3 days)

  I have 3 versions of Movie Studio Platinum version 10, 12 (32-bit) version and the version 12 (64-bit).

  None of them work anymore, they all freeze at the beginning.

  I have uninstalled/reinstalled without success.

  I found an old post (September 2015) in a forum related to a similar problem with Sony Vegas.

  The guy said he was set to start when Windows was working in pure 'safe mode '.

  So I tried it and it worked in my case for Film Studio.

  Maybe you can try it and report what happened.

  This being said, using Studio of cinema in 'safe mode' is just a way to test and may not be the way to operate.

  I hope that someone can quickly provide a solution, if not I will have a reason more (!) to go to Windows 7.

  My trust in Microsoft has droped with Windows10 (as opposed to W7) and the way things are now pushed and forced them to the client.

• I uninstalled CD player and I'm trying to reinstall the drive as XI It to request a serial number and I have not one please advis

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  Hi martins28297741,

  Reader is a free application, does not require serial key.

  Try to download using this link http://get.adobe.com/reader/enterprise/

  Kind regards
  Nicos

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  Harold Horne / TaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.

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  When I import the MP4 Bloggie VMS and try to edit, the video is really unstable and slow to work. Most of the time the render video and audio are not synchronized together.

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  There must be an easier way?

  It is two Sony products, they should not work together?

  Can someone help me out here?

  Hi Steve,.

  Welcome to the community of Sony!

  Related information on this problem are mentioned on the technical support article below:

  http://www.KB.Sony.com/selfservice/documentLink.do?externalId=C1022580

  Sony Creative Software discussion forum is an area of peer support, where you can share tips and advice about software like Vegas Movie Studio, etc. with other users of the Sony Creative Software product:

  http://www.sonycreativesoftware.com/forums

  If my post answered your question, please mark it as an "acceptable Solution".

  Thank you for your message.

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  Your subscription to cloud shows correctly on your account page?

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  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

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