bought the laptop in October last year still have not yet received my update 7?

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• Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and still have not been able t

  Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and not yet able to get past the basics make me very frustrated.

  I guess you meant the links when you open photoshop CC. I tested all four videos of the 23 min tutorial and they all played fine. If something between you and adobe does not work correctly.

  • Check that your firewall is blocking the net. Try to access youtube videos and see if they play very well
  • Go to the adobe tv site and try to play one of the videos here. Adobe TV
  • If youtube plays very well and adobe tv does not work, next is to check if you have flash installed. Some videos require flash, others are html 5. Sorry that I could not confirm what player has been used for this tutorial. I think that html 5 but not sure.
  • Next is to look at the properties of your browser and check multimedia settings are not disabled if it y in a. (this is totally dependent on the browser)

  If none of this helps, let us know.

• I have not yet received any information on the Kelby Training that was supposed to be included.

  When I talked to Goss via chat, November 29, I was told that I should receive an email in the next few days. It has been more than a week.

  This training was the only reason I bought the beam of photography in November.

  Can I get a credit for months?

  Hi graphius,

  We wish to inform you that we have verified your account details.

  We just sent the code to you in an email. Please check the case # in a [private Message] for the same.

  Thank you

  Atul Saini

• I ordered the Sony Movie Studio Platinum Suite 12 09/09/2013 and I have not yet received it.

  I contacted the support, and he told me it was on back order. So I asked them if they could send me the license

  and I could just download the software from the Sony Creative site. They told me that it was not possible and I would like to

  do wait until the software is available. Really? The software is digital. It must always be available. I talked with support since 9/13 and have gotten nowhere.

  I think I'll ask for a refund and take my business elsewhere.

  Good afternoon jlatham,.

  I'm more than happy to follow it for you.

  Please send me a private message with your details, order number and all details or reference numbers, that you may have.

  Thank you...

• My computer will turn off not when I use the start menu, it is as I have not yet hit shut down. I have to press the power button to turn off.

  It happened once before and I don't remember what I had to do to fix and I can't find this post to remember.  Thank you in advance...

  Hello

  You did it all change hardware or software on your computer before this problem?

  You can follow this link & check if the problem persists:

  Windows stops responding during Windows XP shut down

  Advanced Troubleshooting for shutdown problems in Windows XP

  Hope the helps of information.

• I bought a subscription week ago, but I have not yet received.

  So my question is: how long it takes? I ordered all the packages CC, 24 November, and I don't always have it.

  Once you buy creative Cloud, you just install the creative Cloud Desktop application and use it to install the applications.

  Please refer to:

  FAQ: How to download and install the Adobe Creative Cloud Desktop App?

  FAQ: How to download and install creative cloud applications?

  FAQ: How to launch creative Cloud Apps

• I bought for the CS6 design standard last year and had to disable and uninstall due to factory reset on computer, now when I open my products purchased to redownload my product, it won't let me? It is grayed out and thre no other links are available

  I bought the standard CS6 design last year and had to disable and uninstall due to factory reset on computer, now when I open my products purchased at re download my product, it won't let me? It is grayed out and there is no other link available for download?

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• Hi, I bought the creative cloud for a year. I uninstall and now I need to install it again, but whenever I connect my productnumber write he still wants me to buy the product I already bought. How to install once you have u

  Hi, I bought the creative cloud for a year. I uninstall and now I need to install it again, but whenever I connect my productnumber write he still wants me to buy the product I already bought. How to install after uninstalling it?

  Please check the help below document:

  Does not open App | Wheels of progress turn continuously

  You can also view the nets below where this issue has been addressed:

  Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

  Creative Cloud Desktop App taped blue spinning wheel after update.

• I bought the Photoshop product for a year and spent a month and my product does not work.

  I bought the Photoshop product for a year and spent a month and my product does not work. reason why its not not a money from my card? I wrote the details of two my maps. It is played automatically? I hope I could understand my problem to you. Thank you!

  During the work week...

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Ipad 4 have not yet active, but I bought it two years ago. That's why I change the new ipad 4

  Suppport dear Apple

  I bought the ipad 4 two years ago, but I have not yet active my ipad 4. Now, Ipad4 does not work, so I could change the new ipad from Apple care.

  My ipad series 4: DMPK49HJF192

  Please help me

  Thank you all

  Please you not to Apple here.

  Contact Apple for support and service

• Why my MBP retina nine come with only 100 GB against 120 GB as shown. (He says 20 GB has been used, but I just bought the laptop) is enough space of 100 GB. I'm not a gamer or anything like that. Just need the computer for College

  Why my MBP retina nine come with only 100 GB against 120 GB as shown. (He says 20 GB has been used, but I just bought the laptop) is enough space of 100 GB. I'm not a gamer or anything like that. Just need the computer for College

  How to report the storage capacity - Support Apple OS X and iOS

  If you bought the Apple MBP, you have 14 days to swap for a most appropriate mac.

  If bought from a different dealer, you will need to contact them about the Exchange / return policy.

• I bought the creative cloud for a year and I want to add Illustrator.  I am also a teacher and would like the discount.  How can I change the info?  I have an ID and pay the heel of the school.

  I bought the creative cloud for a year and I want to add Illustrator.  I am also a teacher and would like the discount.  How can I change the info?  I have an ID and pay the heel of the school.

  Hi Angie,.

  I see that you purchased a plan of photography under the same email that you use with the forums.

  Discount student/teacher if they are only available for full creative cloud subscription, not the plan of the photograph or any other single application.

  You can buy the complete creative cloud, as well as with discounted prices.

  Get in touch with our service customer for more information:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  Also look for the plans under:-Creative Cloud price and membership plans | Adobe Creative Cloud

• I bought the cloud creative adobe 1 year as uk and I downloaded but I got version track for 30 days. and now I can't use it any more and I need to buy it again. what I've done wrong?

  I bought the cloud creative adobe 1 year as uk and I downloaded but I got version track for 30 days. and now I can't use it any more and I need to buy it again. what I've done wrong?

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• To run all the applications of the laptop or install download applications works does not error message indicating that the application is not valid "win32.exe or win32.application.

  To run all the applications of the laptop or install download applications works does not error message indicating that the application is not valid "win32.exe or win32.application.

  Hello m.velentino,

  Not sure if you are still having the error message isn't valid win32.applicaiton.

  Get the error: not a valid 32-bit application can have several origins:
  I have listed some of them below.

  The file is corrupted, bad or missing.
  -If the hard disk is damaged or hurt it cause work programs to fail, either because not all data can be read from the hard drive the program is damaged on the drive. Run scandisk and defrag on the hard disk to check for potential errors.
  -If you run the program from a shortcut on the computer, verify that the program is still on the computer. In some cases if the program is no longer installed on the computer, you can get this error.

  File is not designed for your version of Windows:
  -If you try to run a program that is not designed for your version of Windows, you can get this error.
  -Although many old programs designed to work in older versions of Windows will work with new versions of Windows, unfortunately, not all programs will not work.
  -If the program is an MS-DOS program more former start program or Windows, you can get this error.
  -If the program is designed for a 64-bit version of Windows and you are running in a 32-bit version of Windows, it will not work and generate this error.

  File is a virus, worm or other malicious program file.
  - This error can be generated by a file that is a virus, worm, Trojan horse or other type of malware file. Often, this will result because the antivirus installed on the computer will not allow the file to install or run. Try to analyze the file to check, it is not a virus or infected.
  -If the file has been checked and is clean, it is always possible that the virus protection program or a another program installed on the computer is at the origin of questions during installation or execution of the program. Start the computer in Mode safe and try to run the program. start the computer in Mode safe will be that nothing is running in the background that could cause this problem.
  
  Hardware incompatibility.
  -If you get this error during the installation of a program, it is also possible that the CD-ROM drive or the drive that you are installing the program from is not compatible with Windows or has drivers that are not compatible with Windows.
  -Download the latest drivers for your CD player or other of the manufacturer of the computer or the manufacturer of the equipment. (Microsoft does not pilot for other materials)

  Let us know if these suggestions help you.

  Marilyn

• Bought the wrong version of elements EP (need Mac, not Windows)

  Just bought the wrong version of elements of the EP and have not yet downloaded. How can I exchange for the Mac version?

  You must contact Adobe Support - they are not normally available on weekends.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )