I received a redemption for DC code but it downlaods CS6 (mac). How can I get my product?
I am trying to download software purchased from a retailer. The provided redemption code allows CS ^ (Mac) to download.
Not allow Acrobat to download DC...
How can I get the product I purchased?
Hey Ross,
I apologize for the inconvenience caused. Please contact our customer service: 800-833-6687.
Details of the redemption code to obtain the serial number of the product you have purchased.
Thank you
Abhishek
Tags: Acrobat
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation status: genuine
Validation code: 0
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - YQQTB - FWK9V-932CC
Windows product key hash: L1zPFFvNQ04Nunm9BorPaqFl4jI =
Windows product ID: 89580-OEM-7332132-00031
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.0.6001.2.00010100.1.0.001
ID: {66F3059C-480D-4A89-ACB3-7BA611491D23} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.100218 - 0019
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: 6.0.6001.18152Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: 127.0.0.1:8080
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{66F3059C-480D-4A89-ACB3-7BA611491D23} 1.9.0027.0 6.0.6001.2.00010100.1.0.001 x 32 *-*-*-*-932CC 89580-OEM-7332132-00031 2 S-1-5-21-1966805610-3298255396-2409525533 Dell Inc.. XPS M1530 Dell Inc.. A12 20081119000000.000000 + 000C5323507018400F8 0409 0409 W. Africa Central Standard Time(GMT+01:00) 0 3 DELL M08 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.0.6001.18000
Name: Windows Vista, Ultimate edition
Description: operating system Windows - Vista, channel OEM_SLP
Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89580-00146-321-300031-02-1033-6000.0000-1442011
Installation ID: 019912341020674372813400167893916773152936168263768823
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial product key: 932CC
License status: initial grace period
Time remaining: 6780 minute (s) on (4 day (s))Windows Activation Technologies-->
N/A--> HWID data
Current Hash HWID: PgAAAAIABAABAAEAAQABAAAABgABAAEAJJSexMiQzVAeszIPRoMGDDb4Jtvy9LDkJdc87AAarFYu + Gl1Rso =Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20000
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
REFERENCE DELL M08 APIC
FACP DELL M08
HPET DELL M08
STARTING DELL M08
MCFG DELL M08
M08 DELL SLIC
OSFR DELL M08
SSDT PmRef CpuPmHow to get a new product key to activate sp1I downloaded the sp1 update and after installation, I discovered that I needed a new kay product for activation. HOW CAN I GET THE KEY PLEASEEEEEEEEEEEE?
Your installation reports that it is authentic - but you have a cached validation failed.
Try a manual validation to www.microsoft.com/genuine/validate
If she passes (and should be) you will be offered IE9 and MSE - you don't have to take them!
[edit]
I have just re-ckecked the key - and it's for an ASUS computer.
You must purchase a legal Win Ultimate, or go back to the original OS that came with the computer using the manufacturer's recovery disks.
[/ Edit]
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