I recently had to refresh my W-10 PC.

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• I recently had a new hard drive installed in my 2008 iMac. I'm trying to re - install office and the computer does not recognize my password. I tried all the passwords I can think of and nothing works and it wont let me continue

  I recently had a new hard drive installed in my 2008 iMac desktop computer, because right now I can't afford a new computer.   I am now under OS X El Capitan 10.11.4 and my password no longer works so that I can reinstall office microsoft for Mac.  I'm trying to change my password, but you must enter the old password and it does not recognize the password.  I tried every password I use and nothing works.  How can I change or get a new password?

  Reset the password.

  OS X 10.7 Lion, Mountain Lion, Yosemite 10.9 10.8, Yosemite 10.10 and 10.11 El Capitan

  Shut down the computer.

  Start the computer, and then press on and hold the command key and the R key to boot from the recovery partition.

  When you see the Apple logo, release the keys.

  Wait until the OS X Utilities window appears.

  Move the mouse pointer to the bar menu at the top of the screen, click on "Utilities" and select "Terminal".

  in the menu dropdown.

  Terminal window is displayed.

  TypeRegeditdans resetpassword and press enter on the keyboard.

  Reset Password Utility window will open.

  Leaving the Terminal.

  Select Macintosh HD, if not already.

  Select the user account in the menu popup box under "Select user account.

  Enter a new password.

  Re-enter the new password for the user.

  Enter a hint.

  Click on the Save"" button.

  Click  in the menu bar, and then select restart.

  Open a session.

  When Keychain dialog box appears, select "create new keychain".

• 10.0 Firefox says it's not compatible with Norton Toolbar, and Norton Identity Safe. We recently had with upgrade to Firefox 9.0. Update Norton provided for Firefox 9.0 can be incorporated into 10.0?

  10.0 Firefox says it's not compatible with Norton Toolbar, and Norton 360 Identity Safe. We recently had with upgrade to Firefox 9.0. CAN the Norton update/solution provided for Firefox 9.0. somehow be incorporated into 10.0?

  Norton made me send updates/patch via Live Update and my 10 Firefox now compatible with Norton Toolbar and Norton 360, Identity Safe, etc.

• I recently had to have my rebuilt computer caused by a virus. Now I have Mozilla Firefox with ABP and noticed that Mozilla has a built-in phishing and virus program. Do I need another antivirus program and if so, the one that works best with Firefox?

  I recently had to have my rebuilt computer caused by a virus. Now I have Mozilla Firefox with ABP and see that Firefox has a program's built-in phishing and viruses. Do I need a program additional anti-malware? If so, the one that works best with Firefox? Seems put more you on these things the you have more trouble.

  The anti-phishing protection and malware that Firefox uses checks against a list of websites that have been reported to contain a form of malware and then alerts you. Firefox itself does not scan files to see if they contain viruses/malware. You still need a form any anti-virus and anti-malware protection. You must also use a firewall.

  As for which is better, you are likely to get many different answers, it's a topic that generates a lot of discussion. A product one person loves will be hated by someone else. I use Microsoft Security Essentials as well as Windows Firewall.

• I recently had to restore my computer to a previous configuration. I can't find one of my documents or images.

  Lost files

  I recently had to restore my computer to a previous configuration.  I can't find one of my documents or images. My computer says files already exist, but I can't locate them.  If they were not destroyed, where should I look for them? Thank you.

  Hello Wayne Morrison,

  Thanks for the return of the response.  Did you run a full scan with your antivirus software or malware/spyware programs?   I would do this first so that we can get this resolved, if something is found.

  The malware removal

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/malware-called-antivirus-Pro-has-taken-over-my/3cb4a36a-6134-448C-A134-151d03fbd968

  I would then review the link below so that you can try to access your documents.  Please let us know status.

  After doing a restore of the system under XP, today lost bookmarks and folders from the Windows XP documentation

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-files/after-doing-a-system-restore-in-XP-have-now-lost/e2502f11-1f7b-E011-9b4b-68b599b31bf5

• Recently had a phone call from a person identified as a Microsoft employee and she warned me that my system was sending error messages

  Original title: scam?

  Recently had a phone call from an origin of the State of New York - the person identified as a Microsoft employee, and she warned me that my system was constantly sending through Microsoft error messages - asked me to press on "Control - Windows - R ' and other tasks... natch - I refused.

  Anyone know of this type of scam?

  What is and what is final potential?

  Fake phone calls to technical support

  Such unsolicited telephone calls are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft does ever not requested for telephone calls of support or security.

  (such persons may use names other than Microsoft as well)

• I recently had my computer repaired by "pcfixit4u" who entered their phone number and email address on my hotmail account page. How can I now change those details back to what they were?

  I recently had my computer repaired by "pcfixit4u" who entered their phone number and email address on my hotmail account page. How can I now change those details back to what they were?

  original title:. Now, how can I change my password?

  Hello

  Given that the problem is related to hotmail, I suggest you to post the question in the forums and check them off below if it helps:

  http://windowslivehelp.com/solutions.aspx?ProductID=1

• I recently had a virus on my computer and my security system suggested that several files. I think I maybe deleted some files wrong because now I can open only some files.

  I recently had a virus on my computer and my security system suggested that several files. I think I maybe deleted some files wrong because now I can open only some files. I tried to restore my computer to factory settings, but it won't let me open the system restore. I also have an installation disc, but it does not work either. What can I do to get those files or restore to the factory settings? any help would be appreciated

  original title: help!

  Hi AndrewThomas 924,

  Please see the thread following SpiritX troubleshooting for XP:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-system/how-can-i-remove-fake-Ms-removal-tool-on-Win-XP/35a66f81-7064-E011-8dfc-68b599b31bf5

  I hope this helps!

• We recently had Comcast to att uverse & changed our settings in outlook express but now receive duplicate emails

  Outlook express duplicate messages

  We recently had Comcast to att uverse & changed our settings in outlook express but now receive duplicate e-mail messages.  I have leave copy on the server checked so that we can access our messages from multiple computers, do not know if there is anything else that needs to be changed to avoid this problem.

  Pretty much confirms that it is outside interference. You have McAfee on both machines? Close all programs and temporarily disable McAfee on both machines. Send a short test message now.

  Norton and McAfee are two of the worst programs to use with Windows e-mail clients. They cause conflicts and must be removed in favour of a less intrusive program like NOD32, (not free), Avast or Microsoft Security Essentials, (both free). I use MSE on all my machines and it works fine.

• I recently had my computer repaired with a reinstallation of Vista. I've also changed since my old modem to a router. Now the quality of the video is of poor quality.

  I recently had my computer repaired with a reinstallation of Vista. I've also changed since my old modem to a router. Now the quality of the video is of poor quality. But after the call to another specialist, is no better. I'm a little stuck and don't know what to do.

  original title: choppy video streaming

  Hello

  1. what browser do you use to watch videos?

  2. are you having this problem on all sites?

  If you use Internet Explorer, I suggest that you try the troubleshooting provided in the link below steps to solve the problem.

  The video problems with Internet Explorer

  http://support.Microsoft.com/kb/2532294

• I recently had attachments with .docx files. When I try to open these I am directed to all Associations, but can not find such a place.

  I recently had attachments with .docx files. When I try to open these I am directed to all Associations, but can not find such a place. Help, please!

  original title: the .docx files

  You have Word 2007 or later version installed? If this isn't the case, get a viewer.

  Word Viewer
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=3657CE88-7CFA-457A-9AEC-F4F827F20CAC&displaylang=en

  Create a file association.

  1. download and save the attachment to the office.
  2. right click on the saved file.
  3. Select: Open with on the shortcut menu.
  4. click on: choose [default] program.
  5. Select: Word or Word Viewer.
  6. check: always use the selected program to open this type of file.
  7. click on OK.

  This should allow you to open these attachments directly from email address now.

• Recently had to do a restore on Acer laptop on Vista, now have the erratic cursor

  I recently had to do a restore on my computer and my old Nemesis the returned cursor erratic! Unfortunately, I don't remember how I fixed it before. It is certainly not the touchpad. When I type I suddenly find I hit in the middle of a word in the document.

  Hello

  ·         This happens with a particular application?

  I suggest that you follow the steps below:

  Method 1:

  Reduce the sensitivity of the touchpad and check if the problem occurs, follow these steps:

  a. click on the menu "Start" and click the option ""Panel.".

  b. change the view by category to large icons option, click twice on the icon named "mouse"... The 'mouse properties' window opens. Go to the tab "device settings". Click on the button "settings". A window titled "Properties" appears.

  c. examine the left panel of the 'Properties' window and expand the option 'sensitivity. ' Click on the option 'touch sensitivity. '

  d. reduce tactile sensitivity in moving the slider to the right, to the label of "heavy touch. Experiment with different levels of sensitivity until find you one suited to your needs.

  Click on the 'OK' button to close the "Properties" window Repeat the operation with the control panel "mouse". Your new touchpad sensitivity settings are now saved.

  Method 2:

  Turn off Hide pointer option follow these steps:

  a. open the mouse by clicking the Start button, click Control Panel, clicking hardware, and then clicking on the mouse.

  b. click the Pointer Options tab, and then clear the Hide pointer while typing and click OK.

  I hope this helps.

• Lost password: I recently had to do a restore to factory on my computer dell laptop. It went well until he took me to the login screen and I entered my password is not working

  I recently had to do a restore to factory on my computer dell laptop. It went well until he took me to the login screen and I entered my password is not working. I can't get past this login screen. I have seen a lot of messages that say to insert the disc of vista and re - install. I tried to do, and nothing happened when I put the disc.

  Dell recovery options:

  http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=339949

  Above is Dell to reinstall Vista from the DVD on your computer.

  http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=336966

  And that way if you have a recovery partition on your hard drive.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://support.Microsoft.com/default.aspx/KB/189126

  "Microsoft's strategy concerning lost or forgotten passwords"

  Microsoft cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features.

  http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/3eba3150-8742-4264-be9f-0daaad2282cd

  Read theBANNING of cracking of passwords information tools information provided in these forums in the thread above posted byBill fill MSFT, moderator

  See you soon.

  Mick Murphy - Microsoft partner

• I've had my laptop for a year, and it is currently running Windows 7 Professional. I recently had a problem that causes the black screen

  I've had my laptop for a year, and it is currently running Windows 7 Professional. I recently had a problem that causes the black screen randomly with the screen turned on (I mean everything is black and I can't see a thing, but can still see the light of the LCD screen). This often happens when I open/close a window, browsers web example, the records, or even during the boot. I want to know how to solve this problem and if the upgrade to Windows 10 works for her.

  Hi Haolin,

  Thanks for posting your query in Microsoft Community.

  I do not understand that the screen goes black randomly, and I'll be happy to answer your query. Let me ask you;

  • What is the brand and model of the computer?
  • Remember to no particular change in the computer before the show?
  • When was the last time it worked?

  Video card problems are the most common cause of this problem.

  Try the following troubleshooting procedures in the order. If the steps described in the first procedure does not resolve the problem, continue to the next procedure.

  Step 1: Reinstall your video driver

  1. Right click on the bar tasks and then click Start Task Manager.

  2. Click on the processes tab, click explorer.exe, and then click end process.

  3. Click file, and then click new task (run).

  4. In the text box open, type explorer.exe, and then click OK.

  5. Click on the Start button , go into the Device Manager in the start search box, and then, in the search results, click on the peripheral Manager.

  6. Double-click on display the cards, right click the display device, click Update driver software, and then follow the steps in the wizard that appears. You can also visit the website of the manufacturer of the computer support and install the latest available graphics cards for the same model of computer you have.

  Note: After the driver is re-installed, you may need to restart your computer to complete the installation. You may also need to adjust the resolution of the display to its previous value. For more information, see change your screen resolution.

  Step 2: Search for registry problems

  1. Right click on the bar tasks and then click Start Task Manager.

  2. Click on the processes tab, click explorer.exe, and then click end process.

  3. Click fileand then click new task (run)

     In the text box open, type explorer.exe, and then click OK.

  4. Click on the Start button , type regedit in the search box, and then, in the search results, click on regedit.exe.

  5. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

  6. Click to select the WinLogon key and then in the right pane, click on Shell. The value of shell in the data column must be explorer.exe. If the value of Shell is not explorer.exe, double-click Shell, and then, in the value data text box, type explorer.exe, and then click OK.

  7. Close the registry editor and restart your PC.

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows

  If this procedure resolves the issue, you are finished. If this is not the case, proceed to the next set of steps.

  Step 3: Start the computer in safe mode and run system restore

  1. Click on the Start button , click the arrow next to Shut Down, and then click restart.

  2. Do one of the following:

     • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

     • If your computer has more than one operating system, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

  3. In the Advanced Boot Options screen, use the arrow keys to select Safe Mode, and then press enter.

  4. Log your computer with a user account with administrator rights. When your computer is in safe mode, you will see marked Safe Mode in the corners of your screen.

  5. Click on the Start button , type "System Restore" in the search box, click System Restore, and then click Next. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  6. Choose a restore point when your PC worked as expected, click Next, and then click Finish.

  7. Restart your computer normally.

  Important: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed after this date are deleted.

  If these steps resolve the issue, you are finished. If not, try to repeat the steps and chooses an older restore point (if available). If that does not resolve the problem, contact your computer manufacturer or the technical support for further assistance.

• BlackBerry smartphones I have recently had to replace my blackberry storm. I had 2...

  I have recently had to replace my blackberry storm. I had 2 previous orders through App World. {deleted personal information} for the personal page once and {remove information} for Vlingo. Is there a way to download it again without also paying for them again?

  Hello!

  In the manual to use AppWorld:

  http://NA.BlackBerry.com/eng/deliverables/7268/re-install_an_item_on_a_different_device_643962_11.js...

  See you soon!