I remove my Adobe application and I pay for it. Now, there's more! Still need!

Hello

I paid yesterday for Creative cloud. It's like photoshop sort of?

After, I paid it says unable to update it has no error information: U44 MIL210 something like this... I click on the app NEVER able to download it. (on MAc)

Today, my payment was OK everything pass and going well but still not able to open it and see the program! AND, I need photoshop, some photos for a client!

Since I was so angry, someone on the chat told me to REMOVE the files and try again. NOW its completely removed and in my acompt of adobe ID, it says I HAVE NO PURCHASE with Adobe. Honestly, I want my money OR if someone can help me I will be so happy! A big thank you to that person! How to complain to Adode? Honestly, I'm on a trip to Austria and they do not speak English on the phone here... No one can help me

Thanks for your help!

Catherineb81738719 the status of your membership of creative cloud shouldn't affect the update process.  See the Setup logs for the update that fails to apply.  This will allow the exact error that prevents the installation to be identified.

You can find details on how to locate and interpret logs to installation troubleshooting install problems with log files. CC. feel free to post specific errors, you will discover in this discussion.

Tags: Adobe

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