I SPENT HOURS AND HOURS ON A BOOK FOR MY PARENTS. NOW, IT'S GONE! MY PROJECT IS EMPTY.

Once again, I've spent many hours much to do a book for my parents.  Find old photos of my parents, their parents and other family members.  Together with my mother long distance to get the right information on each photo and on and on.  I had two left images in ID and I when he's in MY PROJECTS with HP PHOTO CREATIONS, and my PROJECT is GONE!   I look everywhere on my hard drive and nothing.  At no time was there EVER the information provided by HP when PHOTO CREATIONS has BEEN updated to PROGRAM I'd lose all my hard work.

I can't even begin to tell you how angry I am right now.  My mother is very sick and very probably the book will not never started all over again.  Please, I beg... if HP could help me find my project.  The name of the book was Zuhlke family.

Furthermore I really learned to say I own portable computers HP, printers etc. that I like the quality.  I bought my care mandate (or whatever it is called and never used), but trying to be able to simply ASK a QUESTION is such an ordeal with HP.  I really have to go with another company, simply because other companies are affordable and HP is NOT. It is so you have to pass it's ridiculous.  Each new set of issues and what is the serial number and where did you purchase your article only adds to the frustration people feel already.  So by the time we can actually get to a place where a question can be asked the frustration level has increased 10 times.  Just something for you to think.

Hi Berlee,

We apologize for the difficulty you are experiencing.  We appreciate how much time and effort you have invested and the value of this project.

We would be happy to help you with this.  If you can please e-mail our customer support center at [email protected]. We will be sure to have one of our technical support specialists contact you immediately.

Thank you

HP Photo Creations customer support

Tags: HP Printers

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