I think I should have downloaded a preliminary 10 widows file - need help

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• Hello Adobe think I should have ordered the wrong product. I just need to change it for a month.

  Hello Adobe

  My name is Joseph Barrington-Lew and I may have made a mistake.

  I want to change my PDF with the Ref. AD006710166AU but think I should have ordered the wrong product.

  I just need to change it for a month.

  Hi josephb28050365,

  If you don't need it for a month, you can try the free Acrobat DC 30 tickets free trial download Adobe Acrobat | Acrobat Pro DC.

  To cancel or Exchange the product, you must contact our customer support team, contact customer service.

  Kind regards

  Nicos

• I think I should have CS6 and not CC 2015 as a trial version.  What should I do?

  I pay every month for Dreamweaver.  I have a new machine and you want to install there and by having it on my computer.  I get a trial version installed but do not want to install a trial version every 30 days.  What should I do?   I think I should have CS6 and not CC 2015.

  With a subscription to the CC, you actually have access to DWCS6, CC, CC 2014 and 2015 CC throughout the creative cloud desktop application.

  There are 2 versions of DWCS6 however, the disk version and the creative cloud. If you have installed the disk version as a test, a subscription of CC will help you leave the mode of trial and after 30 days, it will stop working (you would have needed to buy a set of disks or download of a license of DWCS6 to get right to the series for that).

  Make sure you have the version of cloud by installing it from your CC desktop application...

  How to find and install a previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

  You can have all 4 versions installed at the same time if you wish, just pay attention during installation if you do not remove older versions. They will not work at the same time however.

• I think that we have downloaded something bad!

  We went to a new Web site 123movies.to and I think that we have downloaded anything because it is exceptionally now slow loading pages or other applications now. Don't know what to do! I'm not very irritable. I deleted all the files on my computer that had changed over the past three days, but this doesn't seem to help. Any suggestions please?

  10.11.3 OSX

  Mac mini (late 2014)

  Processor Intel Core i % 2.6GHz

  8 GB 1600 MHz DDR3 memory

  I use Safari 9.0.3. It doesn't seem like Google Chrome is slow, just Safari and failures.

• I have adware on my mac and I need help to fix it!

  I have adware on my mac and I need help to fix it!

  Try Malwarebytes for Mac:

  https://www.Malwarebytes.org/Mac-download/

  Is fast, effective and safe.

  Do not be mislead by one who can say that it is an anti-malware application.  It would be a false increased.

  Ciao.

• I don't think I should have to pay for the new Windows program. I always have an active product key. What can I do?

  XP came with my laptop. Now I have to start all over again and get a new hard drive. The rescue disc does not work and I can't get a new manufacturer, my computer is too old. I don't think I should pay for a new Windows program. I always have an active product key. I would like to get the program from Microsoft using my current key. What can I do?

  XP came with my laptop. Now I have to start all over again and get a new hard drive. The rescue disc does not work and I can't get a new manufacturer, my computer is too old. I don't think I should pay for a new Windows program. I always have an active product key. I would like to get the program from Microsoft using my current key. What can I do?

  I do not speak for Microsoft. However, I saw many times when working with clients in your situation with regard to the reactivation of windows because of the failure of a component. They are not, however, responsible for providing you with a windows disc that should be provided by your computer manufacturer. However, if I were you, I would ask to borrow a disc of windows of a friend or a neighbour then contact Microsoft for activation, making sure to explain the circumstances surrounding the re-setup.

• I need to download my previous purchase of CS6 Adobe on my new PC.  I have the old activation sequence but I need help to download sice, I don't have the DVD?

  Need help in downloading my previous purchase of CS6 on my new PC?

  [Duplicate message deleted... post the same question more than once is confusing... MOD]

  [This is an open forum, not a direct line to Adobe support... you have to wait a response]

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

  -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

  -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  -you will need to enter your original serial number during the installation for non-Cloud programs

  - or kglad links in response to #1 here can help https://forums.adobe.com/thread/2081216

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  IF Windows 10 read below

  Cloud & Win10 https://helpx.adobe.com/creative-cloud/kb/Windows_10_compatibility_FAQ.html

  -In addition, only CURRENT products will be tested and updated for compatibility with Windows 10

  - so if you have an older program, update you to Windows 10 at YOUR risk of problems

  -You can get CS6 and previous programs to install and run, or you can not (some do, some don't)

  An idea that MAY work to install or run some programs in Windows 10 old... works for some, not for others

  -http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-1 0 - a.html

  - or run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions can help... said yet, but sometimes it is necessary for all Adobe programs (this is same as using an administrator account)

• Impossible to download Skype, IMO, and Tango. Need help for this.

  I'm on samsung SGH-i677 and can't download Skype, IMO, tango. Can you help me to update?

  First uninstall Skype:

  http://Windows.Microsoft.com/en-us/Windows/uninstall-change-program

  Delete the C:\Program files Skype

  (If you are running Windows 7 64 bit look in the folder C:\Program Files (x 86)

  Download the latest version of Skype:

  http://www.Skype.com/en/download-Skype/Skype-for-Windows/

  Temporarily disable your Antivirus:

  http://Windows.Microsoft.com/en-us/Windows/disable-antivirus-software

  Perform a clean boot:

  http://support.Microsoft.com/kb/929135

  Try to reinstall.

  Resources:

  https://support.Skype.com/en/FAQ/FA164/i-have-a-problem-downloading-Skype

• All downloads stop before they finish! Need help now!

  On every internet browser all stop downloads before they are completed. For example on youtube videos start to load then stop and never play, and all the files I download just stops right up until they are doing but still say they download at the same speed just before it collapsed. I tried to change networks and still nothing happened. I have same re installed windows and it still happens. Don't blame my PC or network because they are very good. Need help!

  I just discovered it as BitDefender, now I do not recommend this software lol. In any case thanks for the reply!

• I have by mistake deleated creative cloud of my program, (creative cloud is not im over my computer) how can I reload and have access to photoshop CC. I need help.  Arlette

  I have by mistake deleated my creative program cloud the consequence is having more creative cloud in my computer. HOW can I RELOAD creative cloud.

  The best would be if Adobe would send me an e-mail to click and install again, but I can not connect with any body.    I need help.

  Arlette

  Hi Counillon,

  Please check the help below document:

  Using creative cloud | Download, install, update or uninstall applications

  Kind regards

  Sheena

• I think I should have received a fraudulent email

  Hello

  I received the following email today and I have the feeling that maybe it's a fraudulent email that I do not recognize the mentioned Unit and I also use the two-step verification then would have been alrerted on buying... How can I verify that this is really fake?

  I have to say if this a fake email it would be the only this that took me almost!

  Thank you

  Del

  < image edited by host to remove personal information >

  It may be a phishing attempt. Report this scam to Apple: [email protected]

  You can find more information on the attempts of phishing here:

  https://www.Apple.com/legal/more-resources/phishing/

  https://support.Apple.com/en-us/HT204759

• I think I should have gotten a bug to an add-on that you could install, because I cannot open my menu cookies more and has infected my computer

  I was just trying to find a way to get a video on the internet, so I searched it upward and found a video for a specific add on that was on Mozilla Firefox, so I downloaded it, and soon after I had my browser would let me open my menu cookies more. And I'm afraid it has infected my computer too, because now I can't open my Control Panel Application on my windows computer more. The add-on called "Flash Video Downloader - Youtube HD download [4K] 6.9.3".

  It is possible that this extension is not fully compatible with the current version and causes this problem.

  Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe
  • https://support.Mozilla.org/KB/safe+mode
  • https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes

• I think I have malicious spyware on my phone. Need help on what to do?

  I think, there might be spy ware or other types of dangerous malware on my phone. Perhaps related to the apps or my accpunt, who need advice on what to do.

  Unless the device is jailbroken, I doubt you have anything on the device. You can have a popup that appears, you can easily get rid of it. Why you think you have spyware or malware on the device?

• I have a sudden, terrible virus and I need help, MSEssentials closed unexpectedly during the download.

  All of a sudden, when I try to open a site on the internet for a site (store selling crafts in Monona, wi) I get a page of advertising that has no place to remove.

  I have to turn off my computer wrong to start all over again.  And regardless of the site on which I am trying to access the Internet, I get the same result.  The advertising page that appears is called yellow.com , s, etc..  Can you me please help

  Hello
  I suggest you to download and run the Microsoft safety scanner and check if it helps:
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Then, try to download Microsoft Security Essentials from this link and check if it helps:
  http://Windows.Microsoft.com/en-us/Windows7/what-is-Microsoft-Security-Essentials

  Check if that helps.

• my printer will not print, I have an Epson Stylus 400 of NX, need help for install

  Tried to add my epson stylus NX 400 to my computer. I don't have the disc, and not to mention that the componet disk do not work. I only downloaded the wrong printer. How can I fix it?

  Hello

  Go to the epson website and look for software and drivers vista for this printer model

  Here is the link to the drivers for your printer model

  http://www.Epson.com/cgi-bin/store/support/supDetail.jsp?BV_UseBVCookie=Yes&OID=106004&prodoid=63075469&infoType=downloads&platform=Windows

  and below is the link for other support manuals troubleshooting etc for this model

  http://www.Epson.com/cgi-bin/store/support/supDetail.jsp?BV_UseBVCookie=Yes&OID=106004&infoType=overview

  for any other problems with it contact epson direct