I try to install my i phone and I need to update my itunes it recoginzes my Iphone but not my ipod

I spoke to apple - they had me to install ITUNES lastes version - it now my IPHONE but not my IPOD - recongnizes we tried to uninstall and reinstall and a message came the SOFT WARE YOU ARE INSTALLING has NOT PASSED WINDOWS LOGO TESTING TO VERIFY ITS COMPATIBILITY WITH WINDOWS XP.

CONTACT THE PROVIDER OF SOFTWAR SOFTWARE THAT HAS PASSED WINDOWS LOGO TESTING.

It's really a problem iTunes/Apple.  In addition, you describe exactly what Apple had do you.

However, the procedure below the line of * usually does the trick.

Note 1: Uninstall iTunes and other Apple software should not remove your current music files.  Nevertheless, it is only prudent to make a backup first.

Note 2: in general, if you have downloaded the software from a reputable site (for example, Apple), you can ignore the message that enforcement has not passed the Windows logo test.  On the other hand, I'm a little surprised that this message came as part of an installation of iTunes.  Particular piece of software has triggered this alert?

Follow the directions below the line of *.  You can print them for reference.

*******************************************************************************************

To perform a "clean" iTunes installation uses this technique proposed, from Support of Apple HT1926 article.

Warning: uninstall utility for cleaning Windows mentioned in the instructions below has been removed from Microsoft download servers because sometimes it seems more removed he was supposed to (I think that this phenomenon was linked to the bureau uninstalls).  You can still get utility Windows Installer Cleanup--> http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html here is a free alternative Revo Uninstaller. Before using these cleaning products, you must create a restore point from the system first (or back up the registry with C:\WINDOWS\ERUNT).  See http://windowsxp.mvps.org/registry.htm a complete disk image would be safer if you have this ability.

Go to control panel > Add/Remove programs
Remove these applications:
1 Apple Software Update
2. Apple Mobile Device Support
3 Hello
4 iPod for Windows (this may or may not exist, be it, it is not necessary, then we can remove it)
5 iTunes
6 QuickTime

Open my computer > C: > Program Files
Delete these files (if present)
1 iPod
2 iTunes
3 QuickTime

Empty your temp directory:
Open my computer > C: > Documents & Settings > username > Local Settings and delete the contents of the folder called "Temp".

If you don't see the local settings, enable hidden files:
Tools > Folder Options > view tab
Select Show Hidden Files & folder, and then click OK

Once this file is empty, restart the computer

Download & install the Windows Installer Cleanup utility:
http://support.Microsoft.com/kb/290301/ [this link is dead; see above]
Launch the utility: start > programs > Windows Installer Clean Up
Select one of the applications mentioned above and click on remove

Restart the computer
Download & reinstall iTunes from here: http://www.apple.com/itunes/download/

Tags: Windows

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