I've updated my subscription (month to month) for InDesign, but it won't let me log on.

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  respectfully,.

  Isidoro

  Hi isidorolaude,

  For help on XBOX, go on the Forums of Xbox Live.

• Hey, I bought the credit card annual plan (per month) for illustrator, but I received my serial number! What should I do? Help!

  Hey, I bought the credit card annual plan (per month) for illustrator, but I received my serial number! What should I do? Help!

  Some general information for a subscription of cloud

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  Your subscription to cloud shows correctly on your account page?

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• I used the free month trial, and today I bought a flat monthly rate for Indesign, but now I can´t use of the plan.

  It seems that I recorded monthly for Indesign in my account but creative cloud recognizes or something, when I open Indesign, it shows the trial is over and that's it. No plan appears and no matter if I close my session and start over, I can't make it work.

  What should and what I can do?

  First read this FAQ:

  FAQ: How to pass a test for membership of creative cloud?

  If this does not work for you, contact Adobe personal chat or by phone:

  Contact the customer service

• My subscription of the CC is exhausted and it won't let me open CS6 any ideas?

  My subscription of the CC is exhausted and it won't let me open CS6 any ideas?

  There are two versions of DWCS6, a version of download/drive perpetual license bought for about US $400 and creative cloud version that comes with a subscription to the CC.

  If your subscription expires and you have the DWCS6 CC version, what you describe is the expected behavior. If you bought the $400 program version, you may reinstall and reactivate using the Adobe Id allowing you to purchase initially. Who will be the id registered with the activation info and may be different from your CC ID

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• Photoshop does not open after that I upgraded my Windows 10 PC a few months ago and now it won't let me reinstall.

  Before updating my computer, Photoshop and elements 13 first works. After update from my computer, I need to click on the desktop app to open Photoshop and I would get the hourglass for a few seconds before disappearing, and that's all. I tried to see if the link was broken, but no dice. It simply doesn't get it. This seemed strange because Premiere Elements works. Since then, I tried my hand at several solutions that have failed. I tried to uninstall it and all Adobe related (including the Premiere Elements) to reinstall all programs after. Now, it won't let me install anything either and says "installation has encountered any errors. I also tried to install Premiere Elements which just won't even run. Help, please!

  Run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer and run the Setup again.

  If this fails, troubleshooting installation problems with the log files. CS5, CS5.5, CS6

• Please help! After a windows update last night, I put my laptop on and it won't let me type anything in browsers or anything else.instead a question mark appears when you type!

  need help please, after a windows update last night, I put my laptop this morning and it won't let me type anything to, type all.cant in my browser, research or of anything.when I try to type a? will appear instead and if I press any key again and a new tab opens again and again, if you continue to press any keys.i tried the system restore and it does not work.when I tried troubleshooting my devices on my laptop there is an error code 43. I uninstalled the usb controller option he gave and restarted the computer. I can see is no longer this error.i hope he relocated the itself.anti virus is very good if can anyone help?

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  Hi Dan MJ.

  Yes, you can go ahead and try the steps in my previous post and check if this solves the problem.

  If these steps is not enough you can follow these methods and check if it works:

  Method 1: I you recommend to turn off the computer, unplug the power, restart the computer and reconnect the USB device. See if the device is detected.

  Method 2: You can run the hardware and devices Troubleshooter and see if this fits the Bill.

  Open the hardware and devices Troubleshooter

  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  You can also see the following article for more information about the error Code 43:

  Code 43: Windows has stopped this device because it has reported problems

  http://TechNet.Microsoft.com/en-us/library/cc725873%28WS.10%29.aspx

  Let us know if that helps.

• Trying to update a copy of Photoshop CS5 with a legitimate code, but Adobe won't let me.

  Hello

  
  My company bought a copy of Adobe Photoshop CS5 and installed on a laptop that we use at our events. The laptop has aged over the years and we have disabled the copy via the Help menu, and then uninstalled. I installed the product on a new laptop computer and use the same activation code. The software installed fine with no problems but now I try to download updates and he sees updates and downloads them but when it comes time to install, it just says: "there was an error downloading this updates.» Quit and try again later. I am trying to install Bridge cs5 4.0.5 update, adobe extension manager cs5 5.0 update, photoshop 12.0.4 and photosphop camera raw 6.7. I do all this with Adobe Application Manager. The link they give me to contact customer service takes me here: error: "this serial number is not for a product calling it" | CS6 cs5, CS5.5,.

  I spent the time talking to help members through the online chat and they keep passing me around one person to another with different pretexts how they can't help. The last person has refused to transfer saying me that I need to come here for help.

  If you buy an upgrade, you get only a serial number. It is up to you to provide the second.

  But actually, just closely I re-read your original message. You have been sent to a message about qualifying products, but who are actually relevant to you? The problem actually only that you can't update your software, which is already installed and running? And Adobe sends you to a page of irrelevant?

  If so, download the updates separately and install them. Automatic update seems to have stopped working for mahy out-of-support products discontinued, but updates are always available.

• After I updated my mini iPad to IOS 10 my video camera won't let me take videos

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  your video camera a physical device where you save and import in the ios device or are you talking about the video app on the ios device?

• We had this installed and working until I updated to the latest version of Skype. Now he won't let us Firefox

  Today, I downloaded the latest version of Skype.Now I can not enter in Firefox.I uninstalled Firefox and downloaded again, but still can not get the page of google to the top.

  Could you try starting Firefox in Safe Mode? If the problem is a Skype extension, this will disable it temporarily.

  Hold down the SHIFT key when you start Firefox. A small dialog box should appear. Click on 'Start mode safe' (not reset).

  Firefox works in Safe Mode?

• I updated Firefox to version 29.0.1 and now it won't let me set a home page.

  When I open Firefox, it opens to the search page you'll find, I want. I tried to place the home page by opening the site I want and by dragging its tab to the Home icon, but it has not changed the home page. Also, I can't change the default search engine. Selecting a different search in the drop-down list engine does nothing.

  Install the addon reset search:

  • https://addons.Mozilla.org/en-us/Firefox/addon/SearchReset/

  Reset your Firefox:

  • https://support.Mozilla.org/en-us/KB/reset-Firefox-easily-fix-most-problems

  Let us know how it goes

• I want files my favorites because I had to update my laptop and had to re - install Firefox, but it won't let me. It just does not appear. What should I do?

  I'm going to my favorites, then import and backup, and then restore but the only date I can not restore from it only today (06/07/13). So I try "select a file", but it does not show them. And I saw him when I go to my files. There are 10 restore points. .... I don't know what to do. I wish that my favorites return. Don't save my favorites. But I guess that was the case automatically. The last one was in April.

  If please immediately save your profile and put it in a safe place outside the railways Firefox and profile (your office will be good).

  • Backup and restore Firefox profiles information

  To ensure that you keep all of the information you have.

  It seems that you have not already done anything to backup bookmarks yourself. I think backups manual or synchronization to a second device.

  • Restore backup bookmarks or move them to another computer
  • How do I set up Sync on my computer?

  Do not blindly favorite restores backup like that replaces all existing files with the files of speculative / no value. Before you try to restore a bookmarks file always do a manual backup of the current, or you can just make the situation worse. Windows restore points may not always be effective and if they are it is a sledgehammer and nut approach.

  It is possible for previous versions of the file places.sqlite can help. It is a database file in your profile that contains bookmarks.

  • Profiles - where Firefox stores your bookmarks, passwords and other user data
    As explained in the article using the troubleshooting option exposes a button which is the easiest method to find and open the profile.

  The profile also contains a folder of some automatically created bookmark backups. I have already asked above that you backup the whole of this.
  

  I don't know what exactly you were doing that caused the loss of the bookmarks. If you reformat a hard drive which destroys everything. If you reinstall Firefox and any option to remove personal information again favorite will be lost.

• Since Firefox automatically updated my plugins, it is not closed and it won't let me log back. I have to go to Task Manager to end the process.

  Grrrrrrrrrrrrrrrrr. You deleted my content!

  Try using ' Firefox/file > exit ' (Mac: ' Firefox > leave ";) Linux: "file > exit ') to close Firefox if you're doing that by clicking on the X close in the title bar.

  See:

  • "Cling to the exit": http://kb.mozillazine.org/Firefox_hangs
  • "Firefox crashes when you exit the he": https://support.mozilla.org/kb/Firefox+hangs

  These issues can be caused by a plugin or extension that does not close properly.

  • https://support.Mozilla.org/KB/troubleshooting+plugins
  • https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes

• I am the only administrator of this computer, but Firefox won't let me not update v. 3.5 because he believes otherwise.

  I stopped and restarted, but that did not help.

  I always use the 'old' processor on my Mac.

  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the present application Firefox to do a clean (re-) install.
  • Install the new version you downloaded.

  Your profile data is stored in the Firefox profile folder, so you will not lose your bookmarks and other personal data.

• You can help me to get the process ID so I can install updates? I am locked out and have tried to change password and opening new account, but it won't let me past the security or open a new account, because I told that I already have a. New password will

  I can't get through the process ID or change password or by opening a new account. I have only 1 e-mail address. How can I get an account that works?

  This password is presented by your operating system and is designed to prevent you from accidentally installing the software.

  If it comes to your personal computer and you don't need a password to connect to the computer when it first starts, you can probably leave the password blank and click OK to go to this prompt.  If it comes to your personal computer and your normal password does not work, make sure that CAPS LOCK SHIFT is off, and then type the password carefully.

  If this is your work machine and he asks an administrator password, well, you will need to have a conversation with your computer friendly.

  If you are still puzzled, you may need to reset the password on your Mac:

  http://support.Apple.com/kb/PH18653

  http://support.Apple.com/kb/PH14325

  http://support.Apple.com/en-us/HT201240