If you do not have access to the old computer on which you installed the application, please contact us.
I had pressed the button join and I realized that I can not talk to either of these workers for Adobe.
I want to ask them because I can not turn off or connect to my old computer because it has been damaged.
I would like to re - activate in my new computer.
Can someone help me with this please? and also why can not I chat with anyone even if there is an icon?
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Serial number and activation support (non - CC) chat
https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp
Tags: Adobe
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
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This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
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To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
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