Illustrator CC (ver. 19.2.0) does not open
Worked yesterday, even after upgrading my OS to El Capitan 10.11.2. Today, he refuses to start. Meanwhile, the other CC applications work fine. In Apple disk utility ran first aid; OS to restart several times. No improvement. Advice?
T Cox,
The order/way is to update the operating system, and then reinstall the applications. Which was how you did it?
If this isn't the case, it may be best to reinstall using the way complete three steps (the otherwise strange things may persist):
(1) uninstall (check the box to delete the preferences),
(2) run the cleanup tool, see the link below,
(3) reinstall.
http://www.Adobe.com/support/contact/cscleanertool.html
You can try to jump 2) and see if it works without him.
Here are the instructions for using the cleaning tool, including individual applications:
https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html
Tags: Illustrator
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Hi Jay Rutherford.
Please open the link and download it from here.
http://support.Apple.com/kb/DL1572
Thank you
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Hello Leana,
Can you please try to open Illustrator after creating a new user account on your computer?
It could be a permissions problem, I just want to check that first.
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I found a solution on a post in the forum.
Installation of creative application Cloud Desktop caused my PS CS6 and applications of Cloud Photoshop CC go error 16. After trying just about everything, open the Terminal and type:
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I think I typed in my login pw also when he asked for it.
It worked for me also! After 8 days and 7 hours on the phone with Adobe, it worked. And no thanks Adobe... the tech support people 'high' of my case, but continued in havingme circles try the same thing with the same results: error 16. I was promised a call back 3 times and NEVER RECEIVED a reminder. I used to think strongly about Adobe and I look forward to the new release... no more. It is aggravating and costly for a professional designer go 8 days without being able to use the software, that we rely on. Kudo forum for suggesting a solution that works. Boo to Adobe for not to do so.
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Hello - I just tried to open HAVE creative cloud, and it does not open. This may have had to do with a clean-up operation, than I did yesterday.
Here's the problem report. I don't know what to do with him. Can anyone help?
****************************************************
Process: Adobe Illustrator [17722]
Path: / Applications/Adobe Illustrator CS6/Adobe Illustrator Illustrator.app/Contents/MacOS/Adobe
ID: com.adobe.illustrator
Version: 723 (16.0.0)
Code type: X 86-64 (Native)
Parent process: launchd [182]
Date/time: 2013-04-23 19:48:17.982-0700
OS version: Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval since last report: s 6879591
Crashes since last report: 14
Per-App crashes since last report: 3
Anonymous UUID: FC1DFBF2-DA91-4847-BAE9-420962C3BE9D
Crashed thread: 0
Exception type: EXC_BREAKPOINT (SIGTRAP)
Exception codes: 0 x 0000000000000002, 0 x 0000000000000000
Request for clarification:
dyld: launch, loading of the dependent libraries
Dyld error message:
Library not loaded: @executable_path /... /Frameworks/WRServices.Framework/versions/A/WRServices
Referenced from: / Applications/Adobe Illustrator CS6/Adobe Illustrator Illustrator.app/Contents/MacOS/Adobe
Reason: image not found
Binary images:
0 x 100000000 - 0x10187afe7 + com.adobe.illustrator (723 - 16.0.0) < 56C7F62E-CB0E-7436-3938-A3E667A2274C > / Applications/Adobe Illustrator CS6/Adobe Illustrator Illustrator.app/Contents/MacOS/Adobe
0x101abe000 - 0x102803ff7 + libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) < 6211D655-ECF8-7378-CF68-3B07300D5A29 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0 x 102816000 - 0x102884fef + com.adobe.headlights.LogSessionFramework (?) -2.1.2.1652) < 25E6F475-1522-419C-2169-547FCF2FD97F >/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028d8000 - 0x1028dafff + com.adobe.AdobeCrashReporter (7.0 - 7.0.1) < B68D0D42-8DEB-3F22-BD17-981AC060E9D7 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028df000 - 0x10293cff7 + com.adobe.aiport (aiport version 16.0.0 - 16.0.0.722) < DAF9D4A3-5A37-2550-D7E6-DDCED7B15830 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0 x 102963000 - 0x1029c8ff7 + com.adobe.filterport (filterport version 16.0.0 - 16.0.0.722) < FFD7F1F4-6646-6E53-2C27-6F1833B7D840 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x1029f6000 - 0x1029f6ff7 + com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.722) < 88F53468-DA62-3334-1187-61752A380FFE > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1029fa000 - 0x102b73fff + com.adobe.ACE (AdobeACE 2.19.18.20990 - 2.19.18.20990) < 48C7C467-93A7-F609-1083-D0DD3C0B8988 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b86000 - 0x10318efff + com.adobe.AGM (AdobeAGM 4.26.20.20990 - 4.26.20.20990) < 8F9BD5CF-287E-9EF1-926D-728359878CAC > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x10322a000 - 0x10326cff7 + com.adobe.ARE (AdobeARE 1.5.02.20990 - 1.5.02.20990) < 2FF36232-F715-2228-ACC0-BABFC0D6F779 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0 x 103274000 - 0x10336efe7 + com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) < C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0 x 103412000 - 0x103431fff + com.adobe.BIB (AdobeBIB 1.2.02.20990 - 1.2.02.20990) < 84AEC009-ED37-875D-BA3B-19FF2A53F9EF > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0 x 103438000 - 0x103460ff7 + com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) < 4D9551F1-B07C-3BAF-0CED-1F83C866BCAA > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0 x 103467000 - 0x1037cbff7 + com.adobe.CoolType (AdobeCoolType 5.10.34.20990 - 5.10.34.20990) < 3D5F8577-39F8-D1D0-81FE-6DC4203A9719 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0 x 103817000 - 0x103c5dfff + com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) < E8E87710-F66B-32B5-97C6-A35D20867697 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103cda000 - 0x104dd8fef + com.adobe.psl (AdobePSL 13.0.0.21041 - 13.0.0.21041) < 910C283A-607C-F863-97EF-07FB2EEB38AD > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104f99000 - 0x104ff9ff7 + com.adobe.AdobeXMPCore (adobe XMP Core 5.3 - 11 c - 66.145661) < B475CD07-1024-560D-5BFE-2A6FCE63925C > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0 x 105003000 - 0x1050bbfe7 + com.adobe.AdobeXMPFiles (adobe XMP files 5.4 f 66.145661 - 49) < 9F30F410-B84E-EB85-7F2C-C72BCD50CB77 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x1050ee000 - 0x105198fe7 + (40.0.0 - 40.0.0 compatibility) libicucnv.40.0.dylib lib/Applications/Adobe Illustrator CS6 / Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy < 768D99C5-46B9-B849-2834-B5BF541856D1 >
0x1051bf000 - 0x1052fffe7 + libicui18n.40.0.dylib (40.0.0 - compatibility 40.0.0) < B0341318-FB92-A0CF-2CA5-7FA100624DBD > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x10537e000 - 0x105480fef + libicuuc.40.0.dylib (40.0.0 - compatibility 40.0.0) < 76F12DCE-F356-D48D-4239-FC103706EF76 > / Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x7fff64501000 - 0x7fff64535baf dyld (195.6 -?) < C58DAD8A-4B00-3676-8637-93D6FDE73147 >/usr/lib/dyld
0x7fff81a0b000 - 0x7fff81a0bfff com.apple.Carbon /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon < C1A30E01-E113-38A0-95CA-99360F92A37A > (153-153)
0x7fff8293c000 - 0x7fff8293cfff com.apple.ApplicationServices /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices < 89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400 > (41-41)
0x7fff8660d000 - 0x7fff86926fff com.apple.Foundation (6.7.2 - 833.25) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation < 22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B >
0x7fff86b66000 - 0x7fff86b66fff com.apple.CoreServices /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices < 043C8026-8EDD-3241-B090-F589E24062EF > (53-53)
0x7fff891ba000 - 0x7fff89317fff com.apple.audio.toolbox.AudioToolbox (1.7.3 - 1.7.3) < 5F1E4695-BC74-3ADD-8345-627BCD68201A > /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff89487000 - 0x7fff89487fff com.apple.Cocoa (6.6 -?) < 7EC4D759-B2A6-3A99-AC75-809FED1500C6 > /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8cc96000 - 0x7fff8d89cfff com.apple.AppKit (6.7.5 - 1138.51) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit < 44417D02-6123-3FC3-A119-CE51BB4C3006 >
Model: MacBookPro7, 1, MBP71.0039.B0E of BootROM, 2 processors, Intel Core 2 Duo 2.66 GHz, 8 GB, MSC 1.62f7
Graphics card: NVIDIA GeForce 320 M, NVIDIA GeForce 320 M, PCI, 256 MB
Memory module: DIMM0/0 BANK, 4 GB DDR3, 1067 MHz, 0x857F, 0 x 483634353155363446373036364700000000
Memory module: DIMM0/1 BANK, 4 GB DDR3, 1067 MHz, 0x857F, 0 x 483634353155363446373036364700000000
Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 aircraft, 1 incoming serial ports
Network service: Airport, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, GB 320,07
Serial ATA Device: MATSHITADVD-R UJ-898
USB device: Built-in ISight, apple_vendor_id, 8507 0 x, 0 x 24600000 / 2
USB device: hub_device, 0 x 26400000, 0 x 9130, apple_vendor_id / 3
USB device: USB 2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0 x 0608, 0 x 26430000 / 5
USB device: USB Internet Phone by TigerJet, 0x06e6 (Tiger Jet Network, Inc.), 0xc200, 0 x 26432000 / 7
USB device: My passport 071 a, 0 x 1058 (Western Digital Technologies, Inc.), 0x071a, 0 x 26433000 / 6
USB device: Apple Cinema Display, apple_vendor_id, 9222 0 x, 0 x 26420000 / 4
USB device: Internal memory, apple_vendor_id, 0 x 0, 8403 26100000 card reader / 2
USB device: IR receiver, 0 x 06500000, 0 x 8242, apple_vendor_id / 4
USB Device: Hub BRCM2046, 0x0a5c (Broadcom Corp.), 0 x 4500, 0 x 06600000 / 3
USB device: Bluetooth USB Host Controller, apple_vendor_id, 8213 0 x, 0 x 06610000 / 7
USB device: Apple keyboard / Trackpad, apple_vendor_id, 0236 0 x, 0 x 06300000 / 2
****************************************************
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I installed creative cloud
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See you soon! Phil
Thanks Rajashree'
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Hello
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Drop-down menu blending Mode does not open in the transparency Panel
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The f
Details of the system
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3.5 GHz 6-Core Intel Xeon E5
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AMD over-pants D300 2048 MB
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Thanks - Peter
Hi Peter,.
Have you tried it on a new user account (user Admin).
Sometimes this question can come because of the corruption of file/folder.
And in case it is still not resolved, please contact the Learn & support support and we would be happy to help you.
Kind regards
Akshay
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