Illustrator recording is not the png files

I have Adobe Illustrator CS5. I have been using the same file format as I installed it on my computer four years ago. When I try to save a file I have created - a few years ago by opening the tab FILE - SAVE for WEB AND DEVICES selection and click - nothing DON'T get PAST.

I am able to save money--but not given an option to save an image format...

Any ideas as to what is wrong?

Thank you

Timmah,

Here are the instructions for the use of the cleanup tool:

https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html

You can download it here, CS5

http://helpx.Adobe.com/Creative-Suite/KB/CS5-product-downloads.html

updated here or here and

http://www.Adobe.com/support/downloads/product.jsp?product=27&platform=Windows

http://www.Adobe.com/support/downloads/product.jsp?product=27&platform=Macintosh

Tags: Illustrator

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