iMac and creative cloud
My iMac 2010 has been encountering problems with Adobe Creative Cloud App support. Adobe has worked on my computer, reinstalled the app and it worked well, briefly. The app then disappeared. EtreCheck report seems to indicate a problem with the hard drive, but I wonder if the real problem is with creative cloud. If someone can clarify?
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-25 09:43:14
Download EtreCheck from https://etrecheck.com
Time 15:30
Performance: Poor
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Beachballing
iMac (27-inch, mid 2010)
[Data sheet] - [User Guide] - [warranty & Service]
iMac - model: iMac11, 3
1 2.8 GHz Intel Core i5 processor: 4 strands
12 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1333 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1333 MHz
0/DIMM1 BANK
OK 4 GB DDR3 1333 MHz
BANK 1/DIMM1
OK 4 GB DDR3 1333 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 5750 - VRAM: 1024 MB
iMac 2560 x 1440
OS X El Capitan 10.11.3 (15 d 21) - since startup time: less than an hour
WDC WD1001FALS-40Y6A0 disk0: (1 TB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Winograd (disk0s2) /: 999,35 (Go 18,20 free) - 2 errors
Drive failure!
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
OPTIARC DVD RW AD - 5680H)
Tablet XD-0608-U
Generic USB + PS2 Keyboard
Card reader Apple
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Seagate FreeAgent GoFlex 500,11 GB
disk1s1 (disk1s1) < not mounted >: 32 KB
Atget (disk1s3) / Volumes/Atget: 499,97 (Go 130,49 free)
Computer, Inc. Apple IR receiver.
Built-in ISight from Apple Inc..
/ etc/hosts - Count: 1
Mac App Store and identified developers
/Applications/zoom.us.app
zoom.us.ZoomAudioDevice [no charge] (1.1 - SDK 10.8 - 2015-02-19) [Support]
/ Library/Extensions
com.Wacom.kext.FTDI [no charge] (1 - SDK 10.9-2016-03-23) [Support]
/ System/Library/Extensions
[no charge] com.Wacom.kext.wacomtablet (6.3.10 - SDK 10.9-2016-03-23) [Support]
[loaded] 8 tasks Apple
[loading] 161 tasks Apple
[operation] 67 tasks Apple
[loaded] 46 tasks Apple
[loading] 161 tasks Apple
[operation] 81 tasks Apple
[no charge] com.adobe.AAM.Updater - 1.0.plist (2016-03-17) [Support]
[failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-02-06) [Support]
[loading] com.adobe.AdobeCreativeCloud.plist (2016-03-15) [Support]
[loading] com.google.keystone.agent.plist (2016-03-01) [Support]
[operation] com.wacom.wacomtablet.plist (2014-11-04) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2016-02-06) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-02-06) [Support]
[operation] com.adobe.adobeupdatedaemon.plist (2016-03-15) [Support]
[loading] com.adobe.agsservice.plist (2015-09-24) [Support]
[loading] com.adobe.fpsaud.plist (2016-03-18) [Support]
[loading] com.google.keystone.daemon.plist (2016-03-01) [Support]
[loading] com.macpaw.CleanMyMac3.Agent.plist (2016-03-16) [Support]
[operation] com.starfield.backupservice.plist (2013-12-24) [Support]
[loading] com.adobe.AAM.Updater - 1.0.plist (2013-12-11) [Support]
[failure] com.adobe.ARM. [...]. plist (2014-10-18) [Support]
[failure] com.macpaw.CleanMyMac3.Scheduler.plist (2016-03-16) [Support]
Request for WorkspaceUpdate (/ Applications/Workspace/WorkspaceUpdate.app)
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Request for SpyderUtility (/ Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app)
Dropbox application (/ Applications/Dropbox.app)
Application of Google Reader (Google Drive.app/Applications /)
AdobeResourceSynchronizer hidden UNKNOWN (missing value)
ManyCam UNKNOWN (missing value)
CleanMyMac 3 Menu UNKNOWN (missing value)
Flickr Uploadr UNKNOWN (missing value)
[operation] com.adobe.acc.AdobeDesktopService.93472.0E8FF48D-F3E1-4FAC-BE4B-963CA2F23525
[ongoing] com.Datacolor.spyderutility.13152
[ongoing] com.etresoft.EtreCheck.1174432
[ongoing] com.getdropbox.dropbox.59232
[ongoing] com.Starfield.update.81312
[ongoing] com.wacom.TabletDriver.14432
[ongoing] com.wacom.WacomTouchDriver.92192
[loading] 410 tasks Apple
[operation] 171 tasks Apple
o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-15) [Support]
Default browser: 601 - SDK 10.11 (2016-01-27)
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-11-04) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-03-15) [Support]
FlashPlayer - 10.6: 21.0.0.197 - SDK 10.6 (2016-03-24), [Support]
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-15) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-17) [Support]
QuickTime Plugin: 7.7.3 (2016-01-27)
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24), [Support]
googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-15) [Support]
EPPEX plugin: 10.0 (2014-10-14) [Support]
WbeTools64_14: 1.0.23.53 © 2013 - SDK 10.6 (2013-12-24), [Support]
WebEx64: 1.0 - SDK 10.6 (2014-03-14) [Support]
fileEditTool64_15: 1.0.35.65 © 2013 - SDK 10.6 (2013-12-24) [Support]
ZoomUsPlugIn: 3.5.9172.0212 - SDK 10.10 (2015-02-19) [Support]
AdBlock (2015-10-16)
Facebook cleaner (2013-12-16)
SlickSavings (2014-11-23)
Flash Player (2016-03-18) [Support]
WacomTablet (2014-11-04) [Support]
Files system Skip: YES - filesystem unsaved
Mobile backups: OFF
Automatic backup: NON - automatic backup disabled
Volumes to back up:
Winograd: Disc size: 999,35 GB disc used: 981,14 GB
Destinations:
Atget [Local]
Total size: 499,97 GB
Total number of backups: 1
An older backup: 01/12/15, 20:06
Last backup: 01/12/15, 20:06
Backup disk size: too small
Backup size GB 499,97 < (disc 981,14 GB X 3)
2% launchd
0% kernel_task
0% AdobeCRDaemon
0% AdobeUpdateDaemon
0% WindowServer
Top of page process of memory: ⓘ
Kernel_task 822 MB
Safari of 344 MB
Com.apple.WebKit.WebContent 209 MB
Dropbox 147 MB
Mdworker (11) 135 MB
8.36 GB of free RAM
3.63 GB used RAM (2.03 GB being cached)
Used Swap 0 B
March 25, 2016, 09:13:22 ~/Library/Logs/DiagnosticReports/Google Drive_2016-03-25-091322_ [redacted] .crash
/ Applications/Google Drive.app/Contents/MacOS/Google Drive
25 March 2016, 09:02:36 self-test - spent
March 25, 2016, 05:37 ~/Library/Logs/DiagnosticReports/Google Drive_2016-03-25-053700_ [redacted] .crash
March 25, 2016, 05:05:12 /Library/Logs/DiagnosticReports/backupd_2016-03-25-050512_[redacted].crash
/ System/Library/CoreServices/backupd. Bundle/happy/Resources/backupd
March 24, 2016, 16:31:37 /Library/Logs/DiagnosticReports/mds_stores_2016-03-24-163137_[redacted].crash
/System/Library/frameworks/CoreServices.Framework/versions/A/frameworks/Metadat a.framework/Versions/A/Support/mds_stores
March 24, 2016, 16:02 /Library/Logs/DiagnosticReports/mds_stores_2016-03-24-160200_[redacted].crash
March 24, 2016, 15:42:17 /Library/Logs/DiagnosticReports/mds_stores_2016-03-24-154217_[redacted].crash
March 24, 2016, 15:24:21 /Library/Logs/DiagnosticReports/mds_stores_2016-03-24-152421_[redacted].crash
March 24, 2016, 13:51:10 ~/Library/Logs/DiagnosticReports/suggestd_2016-03-24-135110_[redacted].crash
/System/Library/PrivateFrameworks/CoreSuggestions.Framework/versions/A/support/ suggestd
March 24, 2016, 12:53:16 /Library/Logs/DiagnosticReports/mds_stores_2016-03-24-125316_[redacted].cpu_res ource.diag [details]
/System/Library/frameworks/CoreServices.framework/frameworks/metadata.Framework/versions/A/Support/mds_stores
March 24, 2016, 10:34:48 /Library/Logs/DiagnosticReports/backupd_2016-03-24-103448_[redacted].cpu_resour ce.diag [details]
March 24, 2016, 08:51:57 ~/Library/Logs/DiagnosticReports/Google Drive_2016-03-24-085157_ [redacted] .crash
March 24, 2016, 07:01:52 ~/Library/Logs/DiagnosticReports/Google Drive_2016-03-24-070152_ [redacted] .crash
March 24, 2016, 01:08:31 ~/Library/Logs/DiagnosticReports/Google Drive_2016-03-24-010831_ [redacted] .crash
March 24, 2016, 12:34:24 AM ~/Library/Logs/DiagnosticReports/Google Drive_2016-03-24-003424_ [redacted] .crash
March 23, 2016, 20:23:47 /Library/Logs/DiagnosticReports/mds_stores_2016-03-23-202347_[redacted].crash
March 23, 2016, 19:58:46 /Library/Logs/DiagnosticReports/mds_stores_2016-03-23-195846_[redacted].crash
March 23, 2016, 18:14:51 pm /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-03-23-181451_[redacted].cras
/ Applications/utilities/Adobe Creative Cloud / * / Core Sync.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDae mon.app/Contents/MacOS/AdobeCRDaemon
March 23, 2016, 11:38:55 ~/Library/Logs/DiagnosticReports/Mail_2016-03-23-113855_[redacted].crash
com Apple.Mail - /Applications/Mail.app/Contents/MacOS/Mail
March 23, 2016, 10:15:05 ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-03-23-101505_ [redacted] .crash
/ Library/Application Support/Adobe / * / Adobe CEF CEF Helper Helper.app/Contents/MacOS/Adobe
March 23, 2016, 09:59:06 ~/Library/Logs/DiagnosticReports/Google Drive_2016-03-23-095906_ [redacted] .crash
Yes, your hard drive is a failure. Also, I noticed that you have com.macpaw.CleanMyMac3.Agent installed on the computer. CMM is considered malware by users on these forums. OS X doesn't require ANY antivirus, cleaning or maintenance utilities to work well. OS X run best if left alone!
After getting your replaced HD (consider getting an SSD), manually install your applications and restore your Time Machine backup data files.
Tags: Mac
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