IMac will not be updated to el capitan

I have a nine purchased imac in 2013 its been running on the mountain lion 10.8.5 it was slow so I decided to reset to the factory settings. He returned to 10.8.5 as soon as it was factory reset, but I tried the update el capitan... It started to download... said that he would take hours 13 or more... then he says 4 and so on.

I left the computer and when looked at him screen a few hours later it seems to be complete. It restarted etc but when she came back she was still running mountain lion! now, updates the page States there is no need of updates! When I go to the updates page, there "resume" next to the picture of el capitan but it wont let me press on him... Well that nothing happens when I do!

What happened and why it isn't updated!

You have all the antivirus or cleaning apps installed on the computer?

Tags: Mac

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