Impossible to download on backend

Hey there,

Hoping someone can shed some light on this;

Recently set up my collector, EPSC 2.5.2.1 to NMP

When connected to the server as root on the CLI I can form a successful connection to cisco 443 (I think this is the IP address we need to talk, however its outgoing opening so it can not much talk about anything whatsoever at the moment. )

# nc -v 72.163.7.113 443Connection to 72.163.7.113 443 port [tcp/https] succeeded!
and yet when trying to transfer the license to the graphical interface, or to run a profile download I a unable to speak for the backend. When you try to load the license file, I get the following error;
Entitlement update done locally, but failed on tail-end gateway. No response from connectivity tail-end gateway. CSPC not run without connectivity tail-end gateway.
This seems to be the same as this user link. However, the user upload for seamed to have worked. This isn't the case for me. Best regards, Ian

Hi Ian,

Thanks for this info, it seems that your host name is absent from the hosts file.

You can fix this by editing the file/etc/hosts and adding the entry for your hostname next to the IP address of loopback (127.0.0.1).

You can also add your own IP address of the server, but make sure that it also has the hostname beside him, the loopback IP must always be hostname of the server next to him.

Your hosts file should look similar to the following:

[[email protected]/*  */ collectorlogin]# cat /etc/hosts72.163.9.100 nettools-upload.cisco.com192.135.250.12 nettools-upload.cisco.com64.103.36.134 nettools-upload.cisco.com72.163.7.113 concsoweb-prd.cisco.com173.37.186.17 concsoweb-prd.cisco.com72.163.4.161 www.cisco.com72.163.7.60 dl.cisco.com72.163.7.60 dl1.cisco.com173.37.146.12 dl2.cisco.com173.37.144.208 sso.cisco.com::1     localhost.localdom localhost localhost ip6-localhost ip6-loopback127.0.0.1    localhost    per5-netops-sntc-01123.111.222.123    localhost    per5-netops-sntc-01
In the example above, 123.111.222.123, would be the IP address of your server. After this change, restart all of the CSPC function and try to download once more.
service cspc restart
If you're wondering what the recommended way to configure a host name personalized without breaking the cause. That would be by setting up the host name custom Admin shell using the command "hostname", rather than do it directly from the linux CLI. In this case, however, we can just apply the workaround. Please, try the steps above and the answer comes back with updates. Sincerely, Cesar

Tags: Cisco Services

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