Impossible to download PS

I bought the monthly CC for my brother. He had recently model shop for something and he had installed WIN10. When he returned model PS and Bridge did not work. Downloaded the trial version and it seem to work. Went into Control Panel and uninstalled PS now trying to download full worm again and he won't let him. He keeps getting a message saying "YOUR TRIAL has EXPIRED VERSION" and wanting to know if he wants to buy. " Any help would be apprecated.

Hi Michael,

Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

Hope that helps!

Kind regards

Sheena

Tags: Adobe

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