Impossible to get macbook keyboard replaced despite coverage

I have a Macbook Pro 2015 and the left SHIFT key is faulty. I confirmed she has coverage until November 2016, but the "authorized service providers" in my town do not accept my coverage because the macbook does not buy from them.

Is this true? Is your cover invalid if you did not purchase your device Apple authorized dealer?

If the store is indeed an Apple authorized service provider, they should honor the warranty no matter where you bought the MBP.

https://support.Apple.com/en-us/HT201232

Ciao.

Tags: Notebooks

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