Impossible to install the components of Technical Communication Suite 3.5
Standard installation of tech comm 3.5 suite fails the last obstacle.
Log file is the following:
Exit code: 6
Please see the faults and warnings below for troubleshooting. For example, ERROR: DS013, DW050... WARNING: DS013, DW016...
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 3 (s), 5 warning (s)
WARNING: DS013: Payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 is already installed and the load of the session {E3794450-8781-11E0-B632-B1904824019B} AdobeHelp 3.5.0.0 has no connection to upgrade/conflict with it.
ERROR: DS013: check the integrity of the payload: failed with code 1
WARNING: DW016: NOTE: cannot set the payload {CDFA9A73-683D-48cc-BB8E-5ACF8019963B} MSXML 4.0 SP2 4.0.0.0 action such that she is already being updated by the payload {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0
WARNING: DW016: NOTE: cannot set the payload {CDFA9A73-683D-48cc-BB8E-5ACF8019963B} MSXML 4.0 SP2 4.0.0.0 action such that she is already being updated by the payload {82A867E9-52D6-4f0d-B5F1-D96965B1D3B3} MSXML 4.0 SP2 4.0.0.0
-Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} standard Adobe 2.0 2.0.0.0.
WARNING: DF029: ARKServiceControl::StartService: standard Service not started or stopped. Current status: Exit Code 0: 0 Service specific exit Code: 0 (Seq 1)
-Payload: {7DE6CDC3-CFEE-4564-813D-3F59E5D71F10} Adobe Captivate 5.5 5.5.0.0 -.
WARNING: DF012: file/folder does not exist in the E:\Adobe Technical Communication Suite 3.5\payloads\AdobeCaptivate5.5Core\OEM(Seq 4002)
ERROR: DW050: the following payload errors were found during the installation:
ERROR: DW050:-Adobe Captivate Reviewer: installation failed
ERROR: DW050:-Adobe Captivate Quiz results Analyzer: installation failed
Hello
Looking at the log files indicate that you had already 'Reviewer' and 'Quiz analyzer"installed on your machine from the previous installation of Captivate. "Adobe Captivate Reviewer" and "Adobe Captivate Quiz results Analyzer" are installed as a component separated when you install Captivate. Even if you uninstall Captivate, also you must uninstall these two separately. I think in your case, you already had before Captivate on this machine. If this is the case then you can ingnore these errors and continue to work. You can also check by launching the above two items separately and see if they work.
Kind regards
Mini,
Tags: Adobe FrameMaker
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