Impossible to pass TC6.2 and TC7.3 versions

I don't know if I'm the only one who saw this problem, but I noticed that trying to upgrade an end point of series C of TC6.2 and earlier to TC7.3, the upgrade impedes on hooks post installation of installation package I had to restart the codec manually, update before moving on to TC7.3 to TC6.3.

Anyone else having this problem or know why this is happening?

Thank you!

Make sure that you upgrade by using the correct pkg file:

S52000tcx_x_x.pkg is for the C Series codecs

S52010tcx_x_x.pkg is for generation codecs SX20

S52020tcx_x_x.pkg is for generation codecs SX80

Also try to update to the latest s52000tc6.3.4.pkg first before moving on to the v7.

Tags: Cisco Support

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