C8180 won't scan since the upgrade to 8.1 Windows

I reinstalled the drivers (full version), run the print and Scan doctor (who says that everything is fine!), unplugged, rebooted etc etc.

Scan photos, but the documents get stuck about 25% through and HP solutions Center will "not responding".

Last time something like this happened, I remember having to change the registry for sorting.

It's quite disappointing... it was working fine before "moving" to Windows 8.1 to 8.0. There is problem of Windows, or HPs... anyway I have to lose a load of time trying to get something to work that was OK before.

Hello Colin_G,

Welcome to the HP Forums.

I see that you encounter some problems when you try to print since you did the upgrade of Windows 8 for the 8.1.

I have a few steps, we can try troubleshooting.

Stage of punch that I suggest that we take is to remove the usb from the printer and computer cable and let that it disconnected until further notice.

The next step is to uninstall the software and drivers that were still installed when using Windows 8.  Please click on the following link for printing software uninstalled.

Once the uninstall is complete, reboot the computer.

When the computer is back up and running, please click on the following link for the drivers and software HP Photosmart full feature.  Please save the download to your desktop as it creates it's own icon.  It will be easy for us to find when the download is complete.

Double-click the icon and follow the instructions for installation without forgetting to do not connect the usb cable when prompted to do so.

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thanks for your time.

See you soon,.

Tags: HP Printers

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