Impossible to reset the password for hotmail

Hello

Im a computer technology tries to help and old client with his hotmail account. We suspect that his account has been hacked and changed the password. We have lived the routing process information called "Getting your Microsoft account", but because my client is not using her account a lot and doesn't remember a lot of details, the presentation keeps getting rejected by the automated system.
The email said "We recently received a request to recover your Microsoft account * address email is removed from the privacy *.» (I changed the address to view xxx) Unfortunately, our automated system has determined that the information provided is not enough for us to validate your ownership of account.  Microsoft takes very seriously the safety and the confidentiality of our customers and our commitment to protect your personal information requires that we take the utmost care ensuring that you are the owner of the account. »
Is there another way to get this sort that we have tried to put as much information as possible about four times now and have found anywhere.
Any help appreciated.
Peter Alderton
District of Petes I.T.
www.petesit.com.au

Windows Live Hotmail is supported in this forum
http://answers.Microsoft.com/en-us/windowslive/Forum/Hotmail?tab=all

But, if you cannot provide the information requested, you will not be able to recover the account.

Tags: Windows

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