Impossible to update software in the precision HD USB Camera

I have a couple of precision HD USB cameras that I use at the home office and main office. One of them has recently begun to show image crushed in half top of the image, with the bottom half being bright green.

I thought that I would try to update the software of the camera and tried to use s60000cc1_2_1, s60000cc1_4_0 and cc1.4.1 of the executables.

"In each case, I get a message that says:

"It's impossible to day camera software. This may be a camera is disconnected, or another error has occurred. »

Ignore punctuation and grammar errors in the error message, it is still pretty useless, because it gives me no idea what might be the "other error".

I also tried runninng software update on the camera to work, with the same results.

A search for sites of Cisco and Tandberg, as well as this forum, is come the voids.

Can anyone help with this?

Andy

The error does not look good, but yes, I guess I would also try to to upgrade first. In any case if it has a service

a contract that I would think of escalation of this matter.

In addition to the upgrade, for me it worked very well, I think that the older ones required windows XP.

The operating system you are using. Your account have admin on your computer admin rights

(not verified if it is required, but at least it will not damage).

I think that the most recent upgrade, I did with Win7 64 bit and

http://ftp.Tandberg.com/pub/software/Camera/CC1/s60000cc1.4.1.exe worked well.

BTW, for Cisco: I failed on the use of the installer of mac with Lion

Anything else connected to the USB port? Applications closed that could access the camera?

You can try another computer?

Tags: Cisco Support

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