Incompatible device software Passport blackBerry

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• Differences between the version of BlackBerry Device Software and platform. Help, please...

  Hi guys!

  I'm really confused... Help, please!

  We have developed applications for our customers. We tested with our BB8700 and it works fine.

  We used JDE4.2 for development... and we think that it will work on v4.2 based handsets.

  But our customers wrote that it works on v3.7. Why? Is this possible?

  I looked at the information about my 8700 device and then noticed: v4.2.1.107 (platform v2.3.0.84)

  -What are the differences between the version of BlackBerry Device Software and platform?

  Possible customers spoke of version 3.7 of the platform?

  There is a list of the devices, where we can find the version of BlackBerry Device Software by BlackBerry device model?

  Or where we can find information about the models of devices that will support our application?

  Thanks in advance!

  AFAIK there is no version 3.7 platform.

  Customer talking about the OS version.

  So, if they have the device OS version 3.7 you must use JDE JDE 3.6, 3.7 or older.

  Or take updated device OS if the necessary software is available.

• How to charge BB device software classic classic blackBerry

  I have had trouble with bugs in my classic and tried to reload the software on the BB link.  I am running BB version 1.2.4.39 link and went to 'preferences', then "Reload Device Software".  I'm invited to accept that he will wipe away all my data and product to search for updates.  While it is looking for updates, the phone I plugged in via USB cable stops and restarts.  Update says there is no update, the phone restarts and gives me no option to reload the software.

  I'm doing something wrong?  Can someone help me?

  Hello

  FYI, Update Web site is exactly that... updates. LINK and/or automatic charger can provide a real own refill.

  Official methods, which will be controlled as to what exact OS versions are available:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/how-to-reload-your-Blackberry10-O...

  Non-official methods, which are cleaner and allow you to choose a version of the OS that maybe your carrier (or anyone they control your offers) delays in approval:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...

  Of course, before you start this, you want a good backup link, a manual copy of the memory of your device to your PC and complete documentation of your configuration (identification information of account, adding applications, configurations, etc.). Sometimes, restoring a backup returns unit corruption even, must be eliminated and reconfiguration from scratch can solve that.

  Be aware of the risks of 10.3.2 however... There are two things to worry about. First of all, be 100% sure that you know your BBID identifiers... If you do not, you may make your useless device to anyone, including yourself. Second, once you move to 10.3.2, you cannot fall back to 10.3.1 or earlier, by any medium (for example, even the unofficial AutoLoaders can not overcome this restriction anti-secours).

  Good luck!

• I could develop Java Application for Blackberry device software version 5.0 to 6.0 JDE

  Hi, expert,

  I saw this line of the ' BlackBerry Java Development Environment - 4.7.0 - fundamentals Guide'.

  It is said:

  ===============================

  With each major version of the BlackBerry Device Software and the FMV of BlackBerry, Research In Motion includes the
  corresponding Java API and version of the BlackBerry® Java® development environment. The version of the BlackBerry device
  Software determines the version of the BlackBerry® integrated development environment that you can use to develop
  applications. For example, RIM released BlackBerry Device Software version 4.0 and BlackBerry JDE version 4.0 in even
  time. BlackBerry JDE version 4.0 supports APIs that were introduced in BlackBerry Device Software version 4.0
  and BlackBerry JVM version 4.0.

  The applications that you create by using BlackBerry JDE Version 4.0 only work on BlackBerry devices
  running BlackBerry Device Software version 4.0 or later.

  =========================

  The last sentence talking about version 4.0 of JDE. I think that would mean that I could not develop a java application on JDE 6.0 for Blackberry 5.0 version of the software, even if I do not use any new API to 6.0. However, it seems to me that it is a useless limitation. Could someone throw some lights on it?

  I'm going to agree with superdirt here.

  I have the 5.0 OS update of applications work well on OS 5.0, 6.0 and 7.0 of the OS OS phones.  I try not to recompile for levels of the OS, if I can, and so far I've been perfectly safe with OS 5.0 running on the later levels of the operating system.  So you should be able to get away with just using OS 5.0.

  Not that it is important for you, but I just thought I documents some historical information about level changes.  .

  As far as I know it 2 change cod in the file format, one to the 4.0 OS and the other in OS 4.2.  Therefore, if you want to run anything in OS 6.0 or above, it must be compiled in OS 4.2 or higher.  Again, I have applications compiled to OS 4.2 running on OS 6.0, without no problem devices.

  There have been changes to the API - the result is that the code that works in OS xx does not work in OS yy where yy is after xx.  I hit a few of them and have so far managed to rework the code so that it works very well on both levels of the operating system.  In general it is things that I do wrong anyway, as the older operating systems (from memory) are not as strict on when the event Thread must be used.

  The problem with OS 4.7 compatibility is an impact and to get more of this, for devices touch screen only, I compile using OS 4.7.  If an application that uses only the functionality that was available in the OS 4.2, I compile on OS 4.2 for non touch screen phones and OS 4.7 for touchscreen phones.  And everything works fine.

  I hope this helps.

• BlackBerry Smartphones A fatal error occurred while updating your device software. Please try again.

  When the installation process is complete... reboot comes nxt and my BB device works now, after a few minutes, it was that appear "a fatal error has occurred while updating your device software. Please try again" and I unplugged my camera... my question is... is this error affect the stability or my DEVICE work?

  I need your answer

  Hi pasakaw

  Have you intrepted the update process anyway... maybe something went wrong shot, while this software update. Currently, what is the status of your BlackBerry is working correctly?

  If you feel any problem, then you should try a refill of OS using desktop software that will fix it any software glitches.

• Update device software BOLD 9780 blackBerry smartphone does my phone useless

  I upgraded my software for phones device yesterday after receiving a message to HIGH PRIORITY of my service provider to make a upgrade(EE/Orange). They stated that it was a mandatory update for Blackberry.

  After trying for hours to do on the network, it did not indicate "can't connect to the server upodate, please upgrade using your PC using Blackberry Desktop Manager".

  This was my next step.

  * I have backed up my device (yesterday) via BDM (desktop Manager)

  * Click on search updates

  * follow all the links on my BOLD 9780 device through blackberry Web site

  * Click on the link to check my device to update, get informed me "an update is available"

  * A method to update.

  The update returned with an error stating: "Options only 19 times out of 20 have been restored"

  Since then, my phone is unusable. The menu freezes, I can't highlight the options I get no blue outline around the menu options. my text does not work, I can not enter anything, type anything, the phone is constantly freezing and reset.

  I tried to reinstall the update that crashed the phone completely with "" "white screen of death'" ' showing error 507...  Please visit www.blackberry.com/507

  
  This page does not exist!

  I tried again to make an update and got my phone back, but with all the same problems of menu.

  I did restore my device from yesterday. Got my return of data personal, but phone still jumps in all directions, text messaging does not at all.

  I unplugged the battery lasts repeatedly reset and soft reset.

  I tried again to reinstall several times the device software and useless.

  I haved called my service provider and they said his broken blackberry, name of the contact.

  I contacted blackberry support pay crisis (01753 558410). They me redirected to support orange tech who were still more useless than before!

  they gave me the web address: http://uk.blackberry.com/support which was not helpful

  So I did spend the whole day. Finally, picking at the drop of water that brings me here (even tried twitter!)

  I can't do yet a security wipe because I can not enter "blackberry" because he is back with "input error, field application for closure" and even if I type, I can not see the text and continue by clicking on "wipe security."

  current software status is:

   

  B.O.S. 6.0 bundle 2949
  

   

  V6.0.0.668
  

  platform 6.6.0.236
  

   

  PLEASE HELP ME!
  

   

  My phone worked ok before that!
  

  A little advice.

  Not to go near the upgrade:

  9780jAllLang_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.668_Orange_UK

  For 9780's "BOLD"

  use:

  9780M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain

  After BBSAk to wipe your phone.

  It works it seems so far... perfectly...

  There may be bugs in rel 2949

• Smartphones blackBerry device software upgrade, does not (Bold 9930)

  Bold 9930, Verizon,.

  Everything was going well 5 hours ago. Backup and synchronization with Desktop Manager and everything was good. I clicked on the 'Device upgrade' link. He me everything first download and install the new Desktop Manager software. This seemed to work properly. Then it downloaded the new software device and conclusive to upgrade of the unit.

  7.1 bundle, 2705 (v7.1.0.991 platform 5.1.0.678)

  The Setup program indicates that the new software has been installed, and then it seems to want to reboot the device. The device never returns, ends with an App error 606.

  I loaded the cool device software, without change. Removed Software Desktop, loaded fresh, then loaded a fresh device software, without change.

  I tried to load my old device software but the Desktop Manager will not allow him.

  I reloaded software device 3 times, always the same behavior, always the same error at the end.

  I'm out of ideas.

  Any help?

  Hello and welcome to the community!

  brunostyle wrote:

  I tried to load my old device software but the Desktop Manager will not allow him.

  This bit is quite unusual... done correctly, you can force any OS on your BB package as long as it's your exact model number. So I'm not sure if you're really using all the good stuff... so, even if a lot of this will be redundant, please examine carefully for subtle tricks do you need to... done correctly, this can heal the situation. But any errors on the way (not ignored, stage not completed correctly, etc.) invalidates the whole process and translates the automatic process of support and limited to only the OS packages currently supported by your specific carrier.

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones location of saved Text messages and downloads please as a desire to update the device software

  I have a Blackberry 9300. I noticed while testing option 'restore' in Blackberry Desktop Software 'Saved messages' is grey so not able to restore and downloaded programs were not included in the backup course so I'm delaying the update of the OS 6 bundle OS 6 bundle 1879 2949 until I can get these issues resolved. First of all, where are my saved text messages would be they located on the SD card? Secondly, where are the downloaded applications and how would bring him back, I should reinstall individually or is there a better method I guess updating the software of the device would eliminate any reference to them? Thanks in advance, Marcia

  willismc wrote:
  My problem, I think that will be most of the downloads and installations have been from the Blackberry web, although "My World" lists apps, I have only the option to remove and reinstall yet if I so choose. That's why I need to dig a little deeper on the aspect of the place here.

  To reinstall your applications, see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  You may also need to clear the cache of application AppWorld:

  1. open the App World

  2. go to my world

  3. follow one (and only one!) of these steps:

  3. for the BB keyboard-oriented - hold down the ALT key and press on, in the sequence R, then S, then T

  3B. for touch screen only BBs - hold the num-lock (! 123 button) so that it hangs and then press on, in the sequence 3, then 4, then)

  3 c for the most recent (e, g., OS6 and 7) BB s, see this KB:

  • KB24714 How to clear the cache of BlackBerry App World

  4 AppWorld must close

  5. If your BB locks after issuing clear cache, do a battery pull reboot

  6. return to AppWorld/MyWorld (it can be slow, while it re - sync).

  If (4) stage arrives not as described, then the empty the cache failed.

  willismc wrote:
  I was also interested to read your information on the primary database of smartphone that made me wonder if it was at this location that the saved text messages were built. I mention this as I save some of my text messages I can consult at any time by selecting 'View the Messages stored' in the menu messages text, which lists the emails and text messages, that you saved.

  The Interface of Messages is against the databases on the BB... Watch a saved messages can be as simple as a filter that is applied to display only those, but always from the same database. Also understand that the 'Messages' is a term Super set, with "email", "SMS", and other types of messages into subsets.

  willismc wrote:
  Saving messages electronic elsewhere are not a problem but saved SMS backup does not seem to be an option, why would I need to check this feature before upgrading the device software. Appreciate your answer to that one.

  As I said, I suspect saved SMS Messages to be a subset of the base of great set 'SMS Messages"together with the message 'saved' being a subset within this database.

  I can't answer definitively for you because I've never had the problem you are experiencing. You may need to test to know for sure.

  Good luck!

• Upgrade to Smartphones blackBerry device software

  Hi, I downloaded a v4.6.0.126 of software for device updated after finding the link in another thread.

  In my DM when I click on and then go in the device software tab it shows there like v4.6.0.126 4.0.0.135 platform, so I installed it all correctly.

  My question is, how to install some applications of this new operating system updated on my phone?

  I found another thread that has steps to do this, but I can't seem to make it work.

  Whenever I click on the application loader the only things in the list are what I downloaded manually i.e. google map, nav4all.

  I would not see a list off apps like blackberry maps, Messenger etc.?

  -Download the software update

  -Run and install the newly downloaded program.

  -Do not check the option to open the Office Manager at the completion of the installation.

  -Go to C:\Program Files Research In Motion\AppLoader and delete Vendor.xml

  -Connect the BlackBerry to USB

  -Open the Desktop Manager

  You will be prompted for the update at this point. (Otherwise select Application Loader) and you will get the prompt for updating.

  Note: Before performing an update of the OS, it's a good idea to back up your BlackBerry, just in case something goes wrong.

• BlackBerry smartphones on curve 8310 device software download

  Can I download the device software upgrade directly on the phone? Or should it be downloaded on a PC & then synced to the phone? How can I download the upgrade directly on the phone, if possible?

  Not necessarily... you can move to the last operating system of your operator at this link...

  Attention, make sure that you use Internet Explorer, it does not work for FireFox.

  http://NA.BlackBerry.com/eng/services/devices/#tab_tab_upgrade

• BlackBerry Smartphone Device Software 4.5

  I discovered that RIM device software version 4.5 is available today on the BlackBerry site.  I downloaded the upgrade, he ran and I rebooted as instructed.  However, now when I run my Desktop Manager software and try to upgrade the operating system, he tells me that everything is up-to-date, even if my camera still works 4.2.2.

  Has anyone else had this experience and what (if any) I can do to correct?  I have been waiting eagerly for this update for several months now and I was very happy to get actually install it... now nothing.

  Please notify.

  Thank you

  Steve

  In fact, not ALLOWED to the company in the United States or other countries, has released OS 4.5 8830 yet.

  RIM does not directly to the OSs, free carriers do.

  The beta version is floating around the internet... here and there. I haven't looked for him since I don't need, but I know I've read some users get it and download. I will only caution against that, because you're not sure what you get.

• Adding a (mostly Korean) language in my Blackberry Bold 9900 - Device Software 7.1.0.41 smart blackBerry Bundle 42 - phones software version 7.1. Bundle 1149

  Hello

  After I lost my previous 9900 BB, I got a new (same number, same carrier, same plan).

  With this new 9900 BB, I can not add the Korean language (or any language) on it while with my old one, I might add it through the software for device through "Applications".

  I did some research on the internet, and everything that I could find is that: I have to use the device software and add it in the 'Applications' section by clicking on the icon "+" beside the straight line that appears when I develop the section "basic Blackberry Applications.

  But I can't find the 'Basic Blackberry Applications' section in the 'Applications' on the software of the device! Nor any relating to the language section. All I can see through the "Applications" on the device software is the apps that I have already installed on my device.

  I'm looking for the line "basic Blackberry Applications.

  Or y at - it another way to add the Korean language on my device?

  Please help me ~ I need to write in Korean when I write to my family.

  FYI, my operator is Bouygues Telecom (France).

  Hello

  Start by looking carefully for this KB:

  • KB05305 Location of support for BlackBerry smartphones

  That will tell you what bundle of BONES, in the file name of packages, to get and use in step 3 below.

  The easiest way is, on a PC (you can not do on MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install to your PC, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  (5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  Do not forget to save.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones my 9000 "BOLD" device software upgrade

  I've got DM 5 installed on my computer.  The process appeared to go smoothly until it has reached the fourth step (I think that what we call "Information ROMS update your device"), where I got an error stating: a fatal error occurred while updating your device software. Please try again.  I tried again without success.  Any suggestions? Fortunately, my BB was not damaged.

  kris_sordo wrote:
  version 5.0.0.11

  Well Yes, later.

  So... one thing, disconnect the Blackberry to the computer device. Restart the computer turned off.

  With the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart.

  And try it all again.

• BlackBerry Smartphones BB8100 device software v5.0 Upgrade... FATAL ERROR

  Guys,

  I have a BlackBerry 8100 with software version v4.2.1.101. With this version, I could not able to listen to music through my bluetooth (wireless). So I dicided to upgrade my software with version 5.0 (later). I downloaded the 5.0 version of the Desktop software and installed in my laptop.

  After installed, software to office by train to install device software v5.0 in my blackberry8100 which is connected via the USB port on my laptop.

  He has been collecting information from device and tries to save my camera... so far very well.

  After backup, next step is, 'connecting to the device ROM', ther, I get "ERROR FATAL" took place and saying try again.

  I tried several times, always I am getting same error msg which connect to my device. Even I tried, after removing my SIM card, memory card.

  I checked the compatibility of the version of the software for my 8100 device, its says YES. But still I am facing this problem...

  Fortunately, my camera works fine with my old software itself, even if the error occurred during the upgradation... :-)

  Please, help me to update my device with the latest version of the software.

  Thank you

  Guys,

  I solved this problem myself only...

  What I did:

  1 uninstalled my DesktopSoftware v5.0, which I've already updated since version 4.1

  2 install bits version DesktopSoftware later, I chose DesktopSoftware v4.5.

  3 downloaded Device Software v5.0 (Web-based)

  4 removed my my camera SD memory card.

  5 run it downloaded Device Software v5.0.

  He back-uped my data, remove the old software and installed the new version of the software.

  Clean and good appearance than before. Very well...

  I'm not sure it's the right way... , but it worked for me...

• BlackBerry Smartphones Mac user of the device software update

  How do I update my device software if I don't Winzozz?  Is this the end of my BB?  Am I obligated by an iPoophone?

  First of all, iPoophone... I love it!

  I'm the take that you are on a Mac, right?  There are two options for installing software of BlackBerry device while on a Mac, the easiest being to use Bootcamp or a similar Virtual Machine that allows you to run Windows on your Mac.  Of course, this requires a copy of Windows, so...

  It also seems that RIM is developing a BlackBerry Desktop Manager for Mac.  A catch-all current installation files are made for Windows, it will be not as easy as you might think.  Sounds this good, this is the first step towards the development of records for Mac OS installer that can be run off BlackBerry Desktop Manager for Mac.  Now, is the last part of this speculation on my behalf, so don't hold me to it then I have absolutely no idea when it might come out, but it gives hope!  Keep an eye on official news on this as soon as it is available.

  Next option is to use the Wireless Upgrade option if your provider supports.  For example, I know that Verizon will allow upgrades wireless directly on your phone, no need for a computer at all.  Ask your carrrier for more information.

  As an alternative, you can also go to your BlackBerry dealer and ask them to update your phone for you.  Most of the dealers will be repeated, especially if they are not too busy.

  And another well - ask a friend with a PC please, pretty please allow you to use their computer for the upgrade.

  In any case, although that there no incredibly easy solution, I hope that the foregoing shows that it is not a hopeless case and options are available.

  EDIT: Beaten to the punch of sdgardne!