Incompatible program, I have a problem with my ancestry Family Tree Maker program 2012

I have problems with my ancestry Family Tree Maker 2012 program.  I have contacted ancestry and have tried everything they suggested a fix.  Maybe they thought THAT FTM crashed in windows.  When I click on the FTM icon on my desk a message appears indicating that FTM was badly closed the last time.  He suggests to compact the file, but I can't get open FTM to do this.  The message keeps telling me that Windows has detected a problem and he'll let know me if a solution is found.  When I right click the icon FTM the menu has "inconsistent application" at the top.  When I used the resolution of Windows problems he also indicated an incompatible application.  FTM was working great for me.  Inproper closing was caused by a power failure while I was with FTM.  My computer is a lot of work and is common to the updates being FTM.

Amy

Hi amyandre.
 
Welcome to the Microsoft community. According to the description of the problem, I realized that you have a problem with the delivery of the program Family Tree Maker 2012. I would ask to send us additional information as indicated below to help you better.
 
1. what version of Windows are you using?
2 have you made changes on the computer before this problem?
 
If you are using Windows 7, I suggest you to try these methods and check the status of the issue.
 
Method 1:
Keep the computer in a clean boot and check the status of the issue. If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem. Continue with the remaining steps to pin-point on the third party service. After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.
http://support.Microsoft.com/kb/929135
Note: Please go through step 3 KB to maintain the computer to a normal startup after you resolve the issue.
 
Method 2:
Uninstall and reinstall the Family Tree Maker 2012.
Uninstall or change a program.
http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program
 
Method 3:
Install the   Family Tree Maker 2012 compatibility mode.
Make older programs run in this version of Windows.
 
If the problem persists, I suggest you to contact the program support.
 

Tags: Windows

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