InCopy CC (2015) crash at startup - Mac El Capitan
HI - tried to start my CC of InCopy (2015) on my El Capitan and there it hangs at startup.
Tried the following:
- Uninstall and reinstall and crashed the same day
- Disabled my user fonts - tried but always fail
Help, please? All other products Adobe CC works perfectly including InDesign CC, but it fails somehow. Here is the fault code: InCopy - Pastebin.com
Thank you very much!
Disable bars menus autohide 10,11 system preferences.
Tags: InCopy
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Logfile created: 12/11/2015-22:47:36
------------------------------------------
Ticks = 15 < 7196 > < AuLog.Startup > < 5 > Application: hearing
Ticks = 15 < 7196 > < AuLog.Startup > < 5 > Version 8.1.0
Ticks = 15 < 7196 > < AuLog.Startup > < 5 > Build: 162
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Ticks = 4218 < 7196 > < AuLog.Startup > < 5 > dvaaudiodsp initialization
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Ticks = 4250 initialization < 7196 > < ASLFoundationInitializer > < 5 > ASLFoundation
Ticks = 4250 initialization < 7196 > < RegistrationServerInitializer > < 5 > RegistrationServer
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Ticks = 4812 initialization < 7196 > < MediaLayerInitializer > < 5 > ImporterHost
Ticks = 4812 initialization < 7196 > < MediaLayerInitializer > < 5 > VideoRenderer
Ticks = 4812 initialization < 7196 > < MediaLayerInitializer > < 5 > PluginSupport
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-----------
Process: Adobe Audition CS6 [11827] Path: / Applications/Adobe Audition CS6/Adobe Audition Audition CS6 CS6.app/Contents/MacOS/Adobe Identifier: com.adobe.Audition.5.0 Version: 5.0x708 (5.0) Code type: X 86 (native) Parent process: launchd [286]
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0 libsystem_kernel.dylib 0x9b0289c6 __pthread_kill + 10 1 libsystem_c.dylib 0x9ab31f78 pthread_kill + 106 2 libsystem_c.dylib 0x9ab22bdd demolition + 167 3 libc ++ abi.dylib 0 x 92578921 abort_message + 94 4 libc ++ abi.dylib 0x925761bc default_terminate() + 36 5 libc ++ abi.dylib 0x925761fe safe_handler_caller (void (*) ()) + 15 6 libc ++ abi.dylib 0 x 92576268 std::terminate() + 23 7 libc ++ abi.dylib 0x925772a0 __cxa_throw + 112 8 com.adobe.auui.framework 0x04e5e2b3 BIB_T_NMT::BIBThrowError(BIBError*) + 195 9 com.adobe.auui.framework 0x04e62d5d BIB_T_NMT::CCTFontDict:GetSWFFontDesc(unsigned_short*,_unsigned_long&,_unsigned_int&,_unsigned_int&) const + 73 10 com.adobe.auui.framework 0x04e856e9 dvaui::drawbot:AGMFontData: 11 com.adobe.auui.framework 0x04e859ef dvaui::drawbot:AGMFontData: 12 com.adobe.auui.framework 0x04e85b18 _ZN5dvaui7drawbotL16CreateFontStylesERKN9BIB_T_NMT10CCTFontSetERKSbItSt11char_traitsItEN7 dvacore7utility19SmallBlockAllocator12STLAllocatorItEEERSt6vectorISC_SaISC_EEb + 120 13 com.adobe.auui.framework 0x04e85e2d dvaui::drawbot:CreateDefaultFontFallbackSet(BIB_T_NMT::CCTFontSet_const&) + 557 14 com.adobe.auui.framework 0x04e746d0 dvaui::drawbot::AGMSupplier::AGMSupplier() + 236 15 com.adobe.auui.framework 0x04e749be dvaui::drawbot::NewAGMSupplier() + 30 16 com.adobe.auui.framework 0x047c2031 UAI::Application::InitDrawing() + 149 17 com.adobe.exo.framework 0x01d2d4d3 exo::app:AppBase:Initialize(exo::app::AppInitArgs&) + 439 18 com.adobe.auui.framework 0x047c7131 aui::Application: + 145 19 com.adobe.auui.framework 0x047d5162 AudMacMain (int, char *) + 386 20 com.adobe.Audition.5.0 main 0x00002e3f + 159 21 com.adobe.Audition.5.0 0x00002c55 start + 53 Hey guys,.
We are sorry to hear that this is happening. We met a few cases where fonts caused problems with the new "Adobe Graphics Manager" before the release, but we thought we had it all.
The workaround is to turn off AGM - but since you are unable to launch the application to do so, we need to do some file exchange.
For anyone having this problem, please send an email to me directly at [email protected] with your crash log and I'll send you the steps.
I'll make sure that this incident information are subject to our developers for investigation.
Sorry about the problem with this.
Thank you
-Ron
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Hello
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Additional information 1: d49c
More information 2: d49cc8a25f4b66793dddf22f36d0ddc2
Information additional 3:9895
Additional information 4: 9895fce53a76ac5aa4058a44a81d83c9
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