InDesign 2015 CC will not update
I read a few threads recent re: problems with the last update InDesign 2015 CC but none are quite the same as my question.
I am running OS X El Capitan, version 10.11.6 on an iMac. I was able to update Illustrator CC 2015.3 this morning without problem, and all other CC applications that I have installed are up-to-date and it seem to work OK.
When I tried to run CC updates of Adobe Application Manager this morning, I've updated Illustrator without problem, as I said. But InDesign had finished its update. After a few minutes of progress, he found himself at 99%. I closed all other and just waited, but it would not solve or complete the update. I waited about 30 minutes.
I leave the Application Manager and restarted my machine, tried again, the same result.
I hunted around on boards for solutions and those, including the verification of the permissions of preferences (they write), tried to rename the 1.0 file, etc. None of this has helped.
I uninstalled (running uninstaller in the InDesign application folder) and reinstalled in the Application Manager, choosing to save preferences. Again the installer stopped at 99% and stayed there for more than 20 minutes.
I uninstalled again and reinstalled again, this time, allowing preferences should be deleted. Once again the installer stopped at 99% for 20 minutes and counting.
I get no error messages, a failure just to complete the updates.
Thanks for any advice.
Hi Michael,
This type of installation failures / crashes occurs generally if you have problems with the network.
If you use a wireless connection, we recommend to use a patch cable.
Please try again. If you still experience the problem, we have a session connect with you to help solve.
Concerning
Nathalie
Tags: InDesign
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