InDesign CS5 and CS5.5 crash on new document / Lion 10.7

Hello!

In our agency, we encountered a problem since update to OS X 10.7 Lion. Our Indesign CS5 and CS5.5 keep if crush on we whetver we open an existing document or create a new. We tried to clean up our facilities, removed both, installed just CS5 and / CS5.5 - trashed preferences etc pp. Nothing has worked.

InDesign opens as it should-, but at the moment where we have to create a document, what it crashes just with the ball of spinning - someone else can recreate the issue? We use some plugins in indesign only the app "Fontcase" since the Appstore to maintain our collection of fonts... but we even tried to disable this app to see if it can help - without success.

We currently cannot configure your new system because it is a lot of time and just our last choice... is there another way to find the problem? We also never see the adobe crash reporter... not even after 10-15 minutes as stated in the OS x lion question list.

Thank you!

Ah, that's easy.

You have a problem with the SING module, see http://kb2.adobe.com/cps/408/kb408816.html.

2619 ???  (in Document Actions)  load address 0x12061000 + 0x2e08  [0x12063e08]
2619 GetPlugIn  (in AppFramework) + 57129  [0x1103f769]
2619 GetPlugIn  (in AppFramework) + 54943  [0x1103eedf]
2619 GetPlugIn  (in Font Manager) + 205284  [0x12b17074]
2619 GetPlugIn  (in Font Manager) + 54889  [0x12af24f9]
2619 GetPlugIn  (in Font Manager) + 53411  [0x12af1f33]
2619 GetPlugIn  (in Font Manager) + 54444  [0x12af233c]
2619 GetPlugIn  (in Font Manager) + 53832  [0x12af20d8]
2619 GetPlugIn  (in Font Manager) + 46910  [0x12af05ce]
2619 GetPlugIn  (in Font Manager) + 160199  [0x12b0c057]
2619 GetPlugIn  (in Font Manager) + 124761  [0x12b035e9]
2619 GetPlugIn  (in Font Manager) + 430364  [0x12b4dfac]
2619 ???  (in Font Manager)  load address 0x12abd000 + 0x2000a  [0x12add00a]
2619 GetPlugIn  (in AppFramework) + 57129  [0x1103f769]
2619 GetPlugIn  (in AppFramework) + 54943  [0x1103eedf]
2619 GetPlugIn  (in SING) + 21595  [0x106e933b]
2619 GetPlugIn  (in SING) + 20802  [0x106e9022]
2619 GetPlugIn  (in SING) + 52092  [0x106f0a5c]
2619 SINGDLLStorage_GetGlyphlet  (in SING) + 94  [0x1801977a]
2619 SINGDLLStorage_GetGlyphlet  (in SINGCore) + 127  [0x180a527b]
2619 SINGStorage_GetGlyphletWorker(_t_SINGCtx*, char const*, unsigned long, unsigned char**, unsigned long*)  (in SINGCore) + 87  [0x180a4eb9]
2619 GetDocument(_t_SINGCtx*, unsigned long)  (in SINGCore) + 280  [0x1809a820]
2619 SINGLIB::ContextImpl::GetRootDocument() const  (in SINGCore) + 269  [0x1805d92b]
2619 SINGLIB::CatalogOperationContext::CatalogOperationContext(boost::shared_ptr)  (in SINGCore) + 155  [0x180820cd]
2619 SINGLIB::SystemLock::Acquire()  (in SINGCore) + 32  [0x18082b12]
2619 __sem_wait_nocancel  (in libsystem_kernel.dylib) + 10  [0x9c62bb7a]

Tags: InDesign

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