Infra for VMware SM: URL Direct to files no longer work

As our Organization has upgraded VMWare SM V9 V8 Infra, a number of auxiliary applications and their features have stopped working.  The crux of it seems to be that the direct URLS to individual records do not work.  If VMSM is not running, it will navigate and the launcher and launch the wrapper, but not to go further.  If VMSM is running, it will reduce the window of the browser.

Does anyone know of a workaround?

Thanks in advance.

I don't know if it's in the documentation somewhere.

I can tell you that MMA links will now look like this:

ServiceManager.aspx? MMA & USER_ID = CLT & DATABASE = System1 & CORE_ENTITY = 1 & ROOT_TYPE_REF = 6 & E

NTITY_REF = 167838
CORE_ENTITY and ROOT_TYPE_REF tell you what element you are trying to watch
  • CORE_ENTITY references SU_CORE_ENTITY.
  • ROOT_TYPE_REF references SU_ENTITY_TYPE.  It is not checked for the main application.  It is necessary for the portal.
ENTITY_REF tells you the ref of the element.  for example a call, it would be the call number.  for a request, it would be the application number ETC.

The main application can manage calls, tasks and applications using this syntax (without additional customization)

Portal/HTML could potentially handle all entities that are accessible through the portal.  Good that test us it only for calls, tasks, requests, questions and orders.

by the way MMATYPE = changes LITE this in connection to portal mma.

Claire.

Tags: VMware

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