Install Acrobat DC 2015 on my Mac with OS 10.10.5 failed before the end
I tried to install Acrobat DC 2015 on my Mac with OS 10.10.5 as an upgrade to version 9. The installation went up to the stage more then failed with this message: "Setup has encountered an error that caused the installation to fail. Contact the manufacturer of the software. "I had problems with the version 9 I can't print PDF using my HP Officejet X476DW documents. Help!
Thanks for posting the log.
The problem in the installation is here:
"...
Mar 16 15:45:42 Kims-MacBook-Air - 2.local installed [8803]:. / postinstall: replace the hive AdobePDFSettings /Library/Preferences/com.adobe.PDFAdminSettings.plist with /private/tmp/PKInstallSandbox.WSvmNN/Scripts/com.adobe.acrobat.2015.viewer.app.pkg.MUI.tE S4oQ/Resources/com.adobe.PDFAdminSettings.plist
Mar 16 15:45:42 Kims-MacBook-Air - 2.local installed [8803]:. / postinstall: error in the conversion of the plist format xml1 /Library/Preferences/com.adobe.PDFAdminSettings.plist
Mar 16 15:45:42 Kims-MacBook-Air - 2.local installed [8803]:. / postinstall: could not install PDFAdminSettings
..."
Try this...
1. go to the location: /Library/Preferences /
You can use the go > go to folder menu item or command + SHIFT + G
2. move the file "com.adobe.PDFAdminSettings.plist" on the desktop or in the trash
3. try again installing Acrobat.
Tags: Acrobat
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