Install Dreamweaver CS6 (disabling, migration, re-Setup)

Hello people, here is my problem with Dreamweaver CS6

After the demolition of my old system (macbook pro), I tried to re - install Dreamweaver CS6 on my new macbook (os x - el capitan 10.11.3)

Here's what I've done so far:

  • Disable dreamweaver cs6 on my old system - did not work
  • read a lot of forum posts... =)
  • contacted support (twitter and in chat) to figure out what to do
  • downloaded adobe application Manager (installation failed with the error message appears, that I am not connected to the internet)
  • dreamweaver online and offline facility did not work, after the serial a message appeared who told me "to connect to internet to sign-in" - once again, the connection was good and functional
  • Downloaded CCleaner to get rid of all the files of adobes that could interrupt the installation
  • has a verified file such that recommended by the assumption (looking all interupting or corupt files that could be the source of the problem)
  • set up a root on my os x account to try another installation here (again, same message has showed that I need to be connected to connect)
  • turned off the firewall to ensure that it is not the reason for the failure of the installation and my anti-vir

It is not a proxy or another third-party firewall installed. the system beside a few programs I need like firefox or microsoft, as new office stuff.

So far, I wasn't able to install dreamweaver cs6, nor had the support.

Does anyone have an idea what to do?

Thanks guys...

Hi Benjaming13557969,

'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  Download Creative Suite 6 applications

Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

Navigate in the log files in one of the following folder:

Mac OS: / Library/Logs/Adobe/Installers /.

C:\Program Files (x 86) \Common Files\Adobe\Installers\

The name of the log file includes the name of the product and installation date, followed of ".". log.gz."the .gz extension indicates a compressed format.

You can use any file unpack tool to extract the 7z or gz file:

Once unzipped, the log file is a text file, open the .log using TextEdit (Mac OS) and notebook (OS Win)

Scroll to the bottom of the log. Look in the section - summary - for lines that begin with ERROR or FATAL and signals a failure during the installation process.

Copy and paste this section SUMMARIZED here so that we can check for errors. Alternatively, you can analyze the logs yourself. http://helpx.Adobe.com/Creative-Suite/KB/troubleshoot-install-logs-CS5-CS5.html

Let us know if that helps.

Tags: Adobe

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