Install problem after purchase. Help?

I recently bought a student/Professor on CC through my work version. All I see is the trial version a month of programs that I downloaded. I don't think that I downloaded the good versions. In addition, I do not yet see, it is no longer offered.

[personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

[This is an open forum, not the Adobe support, please do not post personal information]

Your subscription to cloud shows correctly on your account page?

If you have more than one email, you will be sure that you use the right Adobe ID?

https://www.adobe.com/account.html for subscriptions on your page from Adobe

If Yes

Some general information for a subscription of cloud

Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information - http://helpx.adobe.com/contact.html

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

CS5-thru-CC body/Encore tutorial list http://forums.adobe.com/thread/1448923 can help

-Again instructions http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html if you have a subscription

The lower section of the above tutorial link has several links from Adobe and other information, the download of Premiere Pro CS6 CS6 Group again, and https://helpx.adobe.com/encore/using/download-library-content.html for the content of library again... and the tutorial list includes learning to use again... attention to the image in response 3 to this link - https://forums.adobe.com/thread/1516173 (photo first published by Ann Bens and reposted by Stan Jones)

For help on using / learning again, go to https://forums.adobe.com/community/encore/content

Tags: Adobe

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