Download problem after purchase
I bought Adobe Lightroom 6 upgrade. Payment has been made. Download started link. The connection is lost. Now, I am trying to download again. The order does not appear in my list of command, if said mail purchase is completed. Not able to download. Ned halp. Thanks in advance.
Download & install instructions https://forums.adobe.com/thread/2003339 can help
-includes a link to access a page to download the Adobe programs if you do not have a disk or drive
- or kglad links in response to #1 here can help https://forums.adobe.com/thread/2017859
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
- and also read https://forums.adobe.com/thread/1146459
Tags: Adobe
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[personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
CS5-thru-CC body/Encore tutorial list http://forums.adobe.com/thread/1448923 can help
-Again instructions http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html if you have a subscription
The lower section of the above tutorial link has several links from Adobe and other information, the download of Premiere Pro CS6 CS6 Group again, and https://helpx.adobe.com/encore/using/download-library-content.html for the content of library again... and the tutorial list includes learning to use again... attention to the image in response 3 to this link - https://forums.adobe.com/thread/1516173 (photo first published by Ann Bens and reposted by Stan Jones)
For help on using / learning again, go to https://forums.adobe.com/community/encore/content
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Available downloadable Setup files:
- Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
- Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
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- Contribute: CS5 | CS4, CS3 | 3,2
- FrameMaker: 12, 11, 10, 9, 8, 7.2
- Lightroom: 6.4| 6| 5.7.1| 5 | 4 | 3
- Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
- Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac
Download and installation help links Adobe
Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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