installation of Adobe audition 6

I'm having a problem with an installation of Adobe Audition CS6 and tried without success to contact Adobe for technical support - but this forum seems to be the only way to get any assistance whatsoever, while our company (a large multinational) has thirteen paid licenses for hearing 6.

We have several install on dual DVD for Windows.

I ran the file Set - up.exe on DVD, and I get the following screen sequence:

(1) welcome - Install or Try (select install)

(2) license agreement for the software adobe (accept)

(3) serial number of (enter the serial number and following)

(4) sign In required - your serial number for Adobe Audition CS6 [English (International)] has been validated. Sign in is required to install this product and save your ID under your identification code Adobe Adobe offers you an easy way to access your serial numbers, the cloud of Creative Adobe and the Adobe.com community. (Login now)

The next window is empty and it never changed.

I tried two separate installation DVD and also downloaded the installer from Adobe through our account login - I always have the same result and no explanation as to what could happen.

Can someone explain what is happening and how to fix this, please?

Thank you

We have solved the problem internally, the cause was the use of a proxy server on our internet connection. It had to be turned off, as follows:

Open IExplore, and make internet options | connections | LAN settings | Uncheck the box proxy button located at the bottom

and/or (?):

Open Firefox, horizontal bars | Options | Advanced | Network | Parameters... | do not select no proxy (rather than automatic proxy

The process of verification/connecting Adobe doesn't seem to work through a proxy server. It is pretty basic and should be in the installation instructions.

Tags: Adobe

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