Installation with 12 elements/first bundle problem

I was not able to install the 12 elements/first Pack I bought recently at a Best Buy store.   The installation screen says invalid serial number when I entered the serial number at the back of the box.   I also tried to use the Exchange included code to request a serial number and got a response from invalid redemption code.

Using Windows 8.1, Dell XPS 8700 and turned off the coast of the Anti Virus during installation.

There is no code number series/redemption outside any adobe product boxes (except some older products had a number under a sticker and you could determine, before buy you, if there had been tampering).

http://helpx.Adobe.com/x-productkb/global/find-serial-number.html

Tags: Adobe

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