Installed a new program. Cannot connect past welcome screen. Black screen of death. Connected with Safe Mode.
After you install the program for my Logitech Quickcam 4000 computer asked me to restart. When I did I went to the login screen I have entered my password, but the only thing that's happened is he went to the 'Welcome' screen and the circle just kept spinning. I left it like that for a while and it never connected. After that, I tried to do a system restore and suggested the recommended restore point. When he finished I got the screen black "of death" I put the Vista reinstall disk in and ran all the test and everything going on I also used Dell driver disk and all the tests taken as well. After that I was able to come back with safe mode and I tried to remove the Logitech program but he said: my assistant of Installashield was not set up correctly, so he could not remove the program. Then, I went to try a restore later and everything what is in that there are the restore points for drivers for Logitech. I can't do a restore to even the day before point. If I could just go back a little further I would be able to make it work. I'm now connected with networking and the mode of the sfe. This works well, but for some reason that I can't log on in Windows Normal mode. Help, please!
Hello
· What are the tests you're talking about?
Method 1:
I suggest to try the last known good configuration and check if you're able to connect normally to the desktop. Follow the steps mentioned below.
a. restart and keep tapping F8 until you reach the start menu.
b. Select last known good configuration and press ENTER.
c. check to see if you are able to boot to the desktop.
Method 2:
As you mentioned in your post that you are able to start in safe mode, I suggest to disable the Logitech Quickcam 4000 in the Device Manager and check if the problem is resolved. Follow the steps mentioned below.
a. after the start in safe mode, click Start menu and type device manager in the search box of start and press ENTER.
b. right-click on the driver is installed on the system and click on disable.
c. now checks to see if you are able to the system.
Method 3:
I suggest you remove the Logitech Quickcam 4000 folder which is present in the programs on the system folder and check if you're able to boot the system.
a. click on Start menu and click computer.
b. click on C: / drive and click programs.
c. find the folder and right-click on it to remove it from the system.
Thanks and regards.
Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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