Integration of the IPCC CRM and third party

Hello

We integrate a CRM (opencrm) software with the business of the IPCC. How is it possible. I know that cisco has provided plugins for CRM, but not for this one. is there a way for the integration of the two? or is there a workaround or we are ristricted to those specified by Cisco?

Thank you

Hello

You can use the OCX and Java libraries provided with the Toolkit ICT Cisco. With these libraries you van do the integration, but be aware if the CRM allows the use of libraries.

In this way, you may need to set, but the integration you need might be esay to make.

For a complete description of the API, take a look at this link:

http://www.Cisco.com/univercd/CC/TD/doc/product/ICM/icmentpr/icm70doc/ctidoc7/ctios7d/cti70dev.PDF

Hope this helps,

Juan Luis

Tags: Cisco Support

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