Interaction terminated, reason: 16; reminder Web problem?

We test Web callbacks on a project, and we seem to have "lost" one. We saw a few occasional problems, but I'm trying to find out if I can troubleshoot this myself.
Some of our transactions are:
«Interaction terminated, reason: user name +... +»
but others say:
«Interaction terminated, reason: 16...»
Does anyone know what this "reason: 16" means? I guess it just means something like the appellant (or called in this case?) hung up rather than the agent. But if it's something more sinister, that might be useful.

Hello

A reason for the termination of 16 is cut on the side of the appellant. If a user name indicates, the suspended first officer.

Dave Shuger

Tags: Oracle

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